Ken Garff Honda Riverdale - Service Center

Recently had our vehicle serviced. Once again the service department was wonderful to work with. They kept us appraised of what was happening with our vehicle. department was wonderful to work with. They kept us appraised of what was happening with our vehicle. More

The service at Ken Garff Honda Riverdale, is beyond five stars! The service given here is top notch and the employees never let me down, always exceeding my expectations! five stars! The service given here is top notch and the employees never let me down, always exceeding my expectations! More

Have always liked Ken Garff Service. Always take good care of my car and are on time and friendly. They know there way around cars. care of my car and are on time and friendly. They know there way around cars. More

Always great service, was in and out for an oil change and tire rotation within 45min. Rick personally came and made sure I was taken care of and my advisor was very friendly and kept me updated on my veh and tire rotation within 45min. Rick personally came and made sure I was taken care of and my advisor was very friendly and kept me updated on my vehicle More

We have always had friendly and courteous service at this dealership. This dealership is at a convenient location for us and we feel we can trust their service recommendations. dealership. This dealership is at a convenient location for us and we feel we can trust their service recommendations. More

I am always happy to come in to Ken Garff to have my vehicles serviced. I am a repeat customer. Whoever helps me is always helpful. vehicles serviced. I am a repeat customer. Whoever helps me is always helpful. More

Easy to make online appointment, brought my Civic in for an oil change and they noticed I had a rock chip, and helped me get that fixed while I was there. Over and above customer service, will not take my c an oil change and they noticed I had a rock chip, and helped me get that fixed while I was there. Over and above customer service, will not take my car anywhere else. More

Dino was very helpful and lived up to previous promises. On a previous visit my part never came in on time and he offered a free service part. I thought it was fair and he honored that. He was quick to help On a previous visit my part never came in on time and he offered a free service part. I thought it was fair and he honored that. He was quick to help. More

Advantage Care is a good plan and reasonable priced. Quick and Friendly service. Staff is knowledgeable. Only one issue was that one customer was not wearing a mask. Would be nice to have someone che Quick and Friendly service. Staff is knowledgeable. Only one issue was that one customer was not wearing a mask. Would be nice to have someone check waiting room occasionally for Covid rules. More

I purchased my vehicle in October 2020 by December 2020 I was driving to work and my car overheated. Called the dealership and dropped my car off. I was told it was the coolant scensor and the advisor told m was driving to work and my car overheated. Called the dealership and dropped my car off. I was told it was the coolant scensor and the advisor told me that the mechanic had 30 years of experience and he was sure that was the issue. So I okayed them to move forward and fix it obviously I needed my car back asap to get back and forth to work and get my family around. They called me the next day and told me the scensor had been replaced but the car still overheated so they wanted to keep it overnight to make sure there was no air in the line and they would call me the following day to pickup. We were about 2 days in at this point. The next day (day3) I heard NOTHING so I called them to see what was going on and I was advised that they were unaware what was wrong with it and they would have to send the car to someone else but I had to pay for the sensor. After going back and forth I advised I was not paying for a sensor that did not fix my issue and they still tried to make me pay for the part but I stood my ground and they finally agreed that I shouldn't have to pay after I got my husband involved. So I told them to stop working on my car and I would pick it up and deal with it myself. I had originally taken my car there because I purchased the vehicle there plus the warranty they recommended. So here's what makes it all even worse. I took my car to a different automotive shop and guess what the issue was THE WATER PUMP!! Now how in the world can you not diagnose something as common as a water pump especially a mechanic with "30 years experience" I was baffled at this point and I have no faith in this dealership at this point. I won't even bring my car in for a simple oil change. I was just going to let it go and not leave a horrible review but since you have probably sent me atleast 5 emails at this point for a review here it is. Hope it helps make your other customers have a better experience because I personally do not plan on bringing my car in to Riverdale Ken Garf honestly probably never a Ken Garf period! More