Ken Garff Honda Riverdale - Service Center

They were friendly and explained everything that was being done to my car. It was the day after Christmas and they were very prompt in helping me. being done to my car. It was the day after Christmas and they were very prompt in helping me. More

I know I will get an honest answer from Kevin. Why are you asking for twenty five words? I will not do this again. Thank you. you asking for twenty five words? I will not do this again. Thank you. More

I’m sorry but can’t remember the person I worked with. He was awesome though. He explained everything and kept me up to date on time. was awesome though. He explained everything and kept me up to date on time. More

Alfredo was superb! I was a walked-in customer, and Alfrefo helped me out and took care of what I needed to be to with my vehicle. He even threw-out a free inspection! Nice working with Alfredo! Alfrefo helped me out and took care of what I needed to be to with my vehicle. He even threw-out a free inspection! Nice working with Alfredo! More

Always Friendly, helpful and efficient. Makes sure that everything is taken care of in a timely manner. I do not like the Uber system at all, which the shuttle was very convenient to drop my car off and go everything is taken care of in a timely manner. I do not like the Uber system at all, which the shuttle was very convenient to drop my car off and go to work and then it’s done by the time I’m off, but I am making it work. More

Every time we have been in for service, we are treated with kindness and timeliness. All the work that has been done on our vehicle has been explained. with kindness and timeliness. All the work that has been done on our vehicle has been explained. More

Kind Greeting- good service - very helpful. Alfredo was good to help me. I just needed a new battery but he made the experience less painful than it could have been good to help me. I just needed a new battery but he made the experience less painful than it could have been More

Frank was very kind and knowledgeable! He kept me up to date with my vehicles status. This dealership was very professional and the wait times were very minimal! date with my vehicles status. This dealership was very professional and the wait times were very minimal! More

I was kept well informed about the work being done. Everything went as scheduled and my vehicle was returned in a clean condition. I was happy with the work. Everything went as scheduled and my vehicle was returned in a clean condition. I was happy with the work. More

First visit was scheduled to have a recall service and when I arrived the service rep was clueless about the recall and told me the part needed to be ordered! Why wasn’t it ordered when I first scheduled when I arrived the service rep was clueless about the recall and told me the part needed to be ordered! Why wasn’t it ordered when I first scheduled my appt 10 days prior? My time was wasted and I left very upset. Second visit was scheduled a week ahead and luckily I was able to talk to a more competent advisor who was professional and knowledgeable. My experience turned around this second time as when we arrived to drop the vehicle, the part was ready and they took the car in. The new hiccup was that the service should have been done by end of day, but they ran behind so they had to keep it overnight. another inconvenience and ride arrangement for me. The positive is that the service advisor at the desk was also professional and helpful. This made the pain of delayed pickup easier. All in all, the recall service was performed and we have the car back. My rating is based on the inconveniences experienced during this service. More