Kia of Port Charlotte

As painful a car buying experience as we have ever had. Twice we tried to walk but were told they would do better. It took 7 hrs because our salesman was new and never did a used car turn it. Three times Twice we tried to walk but were told they would do better. It took 7 hrs because our salesman was new and never did a used car turn it. Three times he had to redo paperwork. He got my wife's name wrong despite having her drivers lic in his hand...had to start paperwork over again. We clearly stated we wanted $35,000 for our vehicle or we would leave, Austin agreed to that but never made it on ther contract. We had an email from the General Manager and the Finance and Sales Staff seemed totally confused what we were talking about. Our goal was to lower our monthly payment and interest rate per the Gen Manager's email, NONE of that was honored. Our Financial Rep with two whole days in the company made promises he had no intention of keeping, when a different Financial Rep came in to fix the interest rate, to 4.49, dispite asking him to stay, he left us. The other Financial Rep got angry and scolded us for not listening to him. My God, we could have leased that K5 KIA for 36 months at $299 a month....the salesman nor Finance Rep had no knowledge of the REVUP Program on the company website. We have been loyal customers for over 7 years, bought 4 cars from them. Billy Fuccillo and Bill Shallow, great folks, cared about customers. This new crew, RUN! RUN as fast as you can to a different dealer. They only see dollar signs! More

Beautiful dealership and staff was friendly and very helpful while we decided what would be the best fit for our needs. helpful while we decided what would be the best fit for our needs. More

The dealership is great the time it takes from the time you pick out a car to the time you leave is way way way too long other than that everything is good you pick out a car to the time you leave is way way way too long other than that everything is good More

We bought the car we wanted, but it was not a pleasant experience. We were at the dealership for six hours. Our salesperson was friendly but not knowledgeable or helpful. He kept leaving us, he kept makin experience. We were at the dealership for six hours. Our salesperson was friendly but not knowledgeable or helpful. He kept leaving us, he kept making excuses and after 5 hours and having a deal we said we would come back tomorrow to close the deal. The Finance Manager came out and said they would finish in 10 minutes if we would stay; we did and it was another hour and 5 minutes! We were given incorrect information about our finance company, first payment due date, we were not told the interest rate and so much more. None of the features of the car were explained and they did a horrible job on the detailing. More

service is a mess, took vehicle in for service for paint repair and dent removal. no painter for the week, dents were removed but they didn't tell me that there was no painter working due to vacation. poor repair and dent removal. no painter for the week, dents were removed but they didn't tell me that there was no painter working due to vacation. poor planning poor communication between departments or to the customer. they had the car for the whole day and didn't advise me there was no painter, very unhappy on first service experience.. More

Very clean and clear with our new purchase, Charlie well explained all aspects of buying our new KIA. explained all aspects of buying our new KIA. More

Everything was smooth and what just as I would had hoped. The staff was helpful and Cody was very good The staff was helpful and Cody was very good More

It was a pleasure dealing with Kia of Port Charlotte and Christian. The purchase went very smoothly. Christian. The purchase went very smoothly. More

Staff was very friendly and went above and beyond to help me with my car needs. me with my car needs. More

The dealer shows false advertisement on their website, their leases low offers is just to get you in their showroom. The salesman Ted said that I needed to add around $9000 to get the payment shown on the their leases low offers is just to get you in their showroom. The salesman Ted said that I needed to add around $9000 to get the payment shown on their website. Yes I read the fine print, yes I know about the dealer fees and tag/tax/title fees but that is not $9000 when I ask for the detail breakdown his answer was that the system was down… FALSE ADVERTISEMENT!!!! STAY AWAY More