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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,969 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,969 reviews

March 30, 2023

This is the 3rd time I've had my Jeep in for service since 12/22/22. I had a fuel line combust on my 2020 Jeep Wrangler, all the fuel was leaked out in my employers parking lot. It was towed to the dea More

by debbiemccclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Axel Harder
Mar 31, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Debbie- Thank you for taking the time to fill out this review and give us honest, candid feedback. I am appalled that we left your vehicle without fuel and that it was not cleaned prior to returning it to you. I apologize for those inconveniences - there is no excuse for that. We pride ourselves on our customer first business model and clearly, we failed to provide that to you on this most recent visit. I hope that you would be willing to speak with me about these issues so I can continue our training, coaching and counseling based off customer feedback to better ourselves for all of our customers. Again- I apologize and thank you for your comments. My contact information is below and know that I and the entire Klaben team are at your service. Dennis Terlaak 330-673-3139 x408 dterlaak@klaben.com

March 30, 2023

Justin was incredible to work with and I could not be happier with the service we got at Klaben. Justin made the entire process stress free and I would definitely recommend him to anyone. Arica from the More

by Poiner.leah
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens
March 30, 2023

HUGE shout out to Justin, he was excellent to work with. This is the second vehicle I have bought from him and he makes the process so easy, he is also very patient and just overall a wonderful salesman. I More

by stebbinskyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

It was a great experience buying my Jeep Grand Cherokee 4xe. Greg our salesman was knowledgeable, helpful, and not pushy. I reached out to him late on the weekend not expecting a response. He responded qui More

by hammkar24
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2023

I appreciate that you got my truck in, when other dealership put me off. My contact, Joe, did a nice job communicating with me. It took almost a month to get the vehicle back to me but I'm sure you a More

by ericmilano33
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
Mar 31, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Eric, Thank you for taking the time to complete this review. We are glad that we could service your vehicle when others couldn't Your kind words are affirmation that our culture works. While repairs such as yours can certainly be lengthy, please allow me to apologize for how long it took to complete your repairs. We understand that any time you are without your vehicle is an inconvenient time. Feedback such as yours is an invaluable part of our ongoing training and improvement. Would you have a few moments to speak with me is regards to your visit with us so that I can gain some additional insight? It is my goal to address any shortcomings so that we can improve in the future. I promise to make whatever arrangements are necessary to ensure that I minimize any further inconvenience to you. I can be reached at 330-673-3139 or jarnold@klaben.com. Kindly James Arnold CJDR Service Manager

March 29, 2023

Awesome bunch of people. From sales to service they are truly the best. No need to go elsewhere. More

by Eubie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
March 29, 2023

I would like to thank Mr. Al Klaben, Joe Klaben, Justin Bolen and Arica Stephens for ALL of the help they had shown me while I came in to look for a vehicle not knowing what I More

by Lauriehays249
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Harris, Arica Stephens
March 29, 2023

I was pleased with the work performed in a timely manner,I will be back More

by larimerestespk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel
March 28, 2023

Everyone at Klaben was very professional. Matt was great to work with , very understanding and thorough with my jeep compass. I definitely will continue to go back with any car concerns I hav More

by cnewsom86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Esker, Matt Caldwell
March 28, 2023

John was very nice and knowledgeable about the sales process. We didn’t feel any pressure about buying the vehicle. The vehicle we initially went to see was not available so he he showed a similar one a More

by tmhagenbaugh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Rebeck
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