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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,964 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,964 reviews

December 19, 2022

This was my first experience at Klaben. Amanda Davis was extremely welcoming and very helpful. I had a great experience! More

by cadavis03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
December 18, 2022

I had to schedule a recall for my vehicle. As always, my experience was great! Joe, my service advisor, is always on point and I appreciate his professionalism. I have been going to Klaben Ser More

by tbagley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2022

Carl made the process smooth and easy. He was very knowledgeable and polite. Answered all of my questions. More

by Jenn.lefeber
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Carl Esker
December 17, 2022

The car buying experience was stress free. Everyone was very kind and accommodating! I love my new Jeep! More

by Stefanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
December 17, 2022

Klaben has always been trustworthy and makes us feel comfortable with the car buying process. More

by Jaxpru
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
December 16, 2022

Klaben continues to provide superior service. There’s a reason I drive 40 minutes for a simple oil change when there are countless dealerships between my house and their location in Kent. Joe Hil More

by RWells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2022

Never experienced a more thorough Salesman before ! Took the time to really show me all the vehicle had to offer , the whole staff was top notch including parts and service . Great experience great sta More

by BEAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
December 15, 2022

Left my jeep to have brakes rechecked, turns out you pit on economy parts and didn't work well with my jeep. I also stated that brake pedal was making noise when in park and push on brakes. Jeep was th More

by dawyn.small
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Davis
Jan 03, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. I apologize for the missed steps that ended with an unsatisfactory visit for you. Although our actions indicate otherwise, we are better than this. We ask for feedback through many different venues. We ask because we want and need to hear the voice of the customer. It is a way for all customers to help hold us accountable. That feedback then becomes part of the fabric of the ongoing coaching and counseling sessions with our team members. That being said, I also want to thank you for taking more of your time to speak with me via a phone call. Your extra input speaks volumes and does not fall on deaf ears. We ask for feedback. We listen, and it is taken to heart. In closing, just know that your willingness to give us an opportunity to regain your trust is not taken for granted. We look forward to hearing from you when you're able to bring the vehicle back to us. Thank you, and I and the entire Klaben team remain at your service. Dennis Terlaak, Service Director 330-673-3139x408

December 15, 2022

Carl was AMAZING throughout the process of buying my new Jeep Grand Cherokee. He was so thorough, patient and helpful!! If you want a 10/10 experience, go to Carl. Arica was also very helpful throughout thi More

by Hartemily96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Esker, Arica Stephens
December 15, 2022

After my last vehicle was totaled, Chris and his colleagues dedicated an entire day to ensuring I left with a new vehicle that was not only a one of a kind Wrangler with all my desired features but More

by paulbriangallagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Steve Workman, Gina Williams
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