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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,963 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,963 reviews

October 27, 2022

Friendly staff very helpful made the whole experience super easy and less stressful and was just all around a great experience More

by smcdowell90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Kulich
October 27, 2022

Dominic the service tech provided quality work with the customers best interests in mind. I will ask for him on my next service. More

by millerzoo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Terlaak, Clayton Williams
Oct 28, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to fill out a review of our facility and our teammates. While your score looks as if you had a positive experience, it also shows that possibly there is something more we could have done to receive a perfect score across the board. I was hoping, whenever convenient for you, that you would be willing to speak with me about what we could have done better to earn a perfect score. We use these comments in our teaching, training and coaching with our employees to ensure the best possible experience for every customer every time. Reviews and comments like this help to bolster our customer first vision and we always welcome the opportunity to receive feedback through multiple outlets. Please let me know when a good time to speak would be. Dennis Terlaak Service Manager 330-673-3139 x408 dterlaak@klaben.com

October 26, 2022

I have stopped buying trucks from anyone other then klaben. Just leased my 4th truck from them. John Coco and Nick Kulich are what it’s all about. John has been treating me fairly for the first 3 truck More

by Fat Pauley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Nick Kulich
October 26, 2022

If interested in a new Dodge, Chrysler, Jeep, or Ram you need to go see Don Jacobs! Everything about my fiancé and I’s experience was top notch! It is well apparent why this man has been doing this for 30 y More

by dylanseibel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Kulich
October 25, 2022

i stopped into Klaben after seeing the positive reviews. I had been looking for a new Jeep 4XE i was meet at the door, Gina spent all the time I needed explaining all my options. I still wasn't sure, so i More

by donaldrsanderson
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Williams
October 25, 2022

Helped me navigate process and responded to issues quickly. Felt they were open honest supportive pleasant. More

by Stenberg.bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Gina Williams, Gus Polos, Matt Caldwell
October 25, 2022

Gina was wonderful to work with. She worked hard to get me exactly what I was looking for. More

by jenp1017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Gina Williams
October 24, 2022

I had a very good experience with Cory (I think that was his name). There was alittle confusion about the rental but it got straightened out pretty quick. They fixed my car by the next day so I was very hap More

by Char
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory?
Oct 24, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to complete the review on DealerRater and share your honest feedback regarding your recent visit. Your feedback is important. Although your survey may describe a somewhat satisfactory experience, it's obvious to us we fell short in some way to deliver the level of service you expect and deserve when you put your trust in the Klaben Team. At your convenience, I welcome the opportunity to gain additional insight into your experience to demonstrate our genuine concern for you and our desire to exceed your expectations. Your feedback will be incorporated into coaching, counseling, training and process improvement. Please let me know when is convenient for me to reach out. I look forward to speaking with you soon. I and the entire Klaben Team remain at your service. Dennis Terlaak Service Manager – Klaben CJDR Klaben Auto Stores 330-673-3139 ext 408 dterlaak@klaben.com

October 21, 2022

The service was performed very well and timely. the personnel were very cordial and knowledgeable. The service advisor explained everything thoroughly. More

by JEAB12972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2022

We purchased our 2023 Wrangler 4xe from Klaben in October, 2022. We had looked a a vehicle similar to what we wanted at another dealership, but couldn't make a deal on that. Went to Klaben and m More

by stormyacres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Esker, Arica Stephens
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