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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,952 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,953 reviews

September 23, 2022

Nick has been an excellent ambassador the Dodge brand. I'd recommend him to anyone! More

by peter.nagy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Nick Kulich
September 22, 2022

Excellent customer service. My experience with this dealership has always been excellent which is why I come back each time. I know I'll be taken care of. More

by Alyssa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin, John Coco III
September 22, 2022

Great service with honest and kind people! My family and I have bought multiple vehicles from this dealership and with keep returning. More

by calliejay8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2022

All good; no problems”I was satisfied please stop sending me these; this is third one’ More

by same
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker, Clayton Williams
Sep 22, 2022 -

same responded

Stop w/sending me these already!!!

September 20, 2022

Great service! Great people! I was in and out as told within the hour. Thank you! More

by Knottse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
September 20, 2022

They diagnosed the problem on Thursday and replaced the computer component on Friday. Well done. More

by msolon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold, Dennis Terlaak
September 20, 2022

Excellent experience, clean friendly got me into the car I wanted. Gus was great rep More

by vcrawford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arica Stephens, Gus Polos
September 19, 2022

My experience with the service department was a great one despite being there because of an issue with my vehicle. They made me feel much better and hopeful the vehicle would be fixed and good as new. More

by abrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Arnold
September 19, 2022

Justin was easy to work with and friendly every step of the way. I even got my Jeep in a matter of weeks instead of waiting for months. The process was hassle free and my Jeep is exactly what I wanted. More

by Rmrenwick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
September 19, 2022

They were very prompt in taking my Jeep in for service. The service person (Jan) was very nice and offered me a free car wash and I accepted. However, when I got in my Jeep to go home it had not been washe More

by rcarper2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janice Goodheart
Sep 20, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent experience at our service facility. You positive marks and comments are much appreciated. I truly apologize for not completing the car wash that we offered. We clearly had a process failure. No excuses. Your feedback is a prime example of why we ask our customers to tell us about their experiences here at Klaben. It allows us to identify and then correct those issues that get in the way of us delivering the type of experience that a customer should expect and deserve. I also appreciate your courtesy in speaking with me via a phone call. Your additional comments will go a long way in helping us get better, and my commitment to you is that we will do better in the future. I will end by thanking you again, and just know that I and the entire Klaben team remain at your service. Jim Arnold, jarnold@klaben.com, 330-673-3139 ext 409.

Sep 20, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Roger, Thank you for taking the time to provide a review of your recent experience at our service facility. You positive marks and comments are much appreciated. I truly apologize for not completing the car wash that we offered. We clearly had a process failure. No excuses. Your feedback is a prime example of why we ask our customers to tell us about their experiences here at Klaben. It allows us to identify and then correct those issues that get in the way of us delivering the type of experience that a customer should expect and deserve. I also appreciate your courtesy in speaking with me via a phone call. Your additional comments will go a long way in helping us get better, and my commitment to you is that we will do better in the future. I will end by thanking you again, and just know that I and the entire Klaben team remain at your service. Jim Arnold, Service Manager, 330.673.3139 ext 409 jarnold@klaben.com

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