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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,899 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,899 reviews

July 18, 2022

Always a great experience. Team reached out at lease end, offered great options and sold me a new car. All in all I spent about an hour and half at the dealership More

by 237Whatever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, John Coco III
July 16, 2022

Excellent people Don Jacobs and the team helped me to get the truck I wanted there was no pressure at any time to buy a vehicle l would recommend Klabon to anyone More

by mwhitacre
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
July 16, 2022

I had a great buying experience at Klaben! ! The second I walked into the showroom the staff was welcoming and was there to serve me. My sales expert, Casey, was very knowledgeable, friendly, a More

by Steve M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

We had a great experience at this dealership! The showroom was beautiful and the service was exceptional. We were greeted immediately upon entry and the sales and finance staff were helpful. More

by Robynmckenzie0722
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2022

Awesome staff and service. Didn’t have a appointment but got my jeep in even though it was the end of the day. More

by Strott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Terlaak, Clayton Williams
July 13, 2022

Couldn't have asked for better service. ....Went above and beyond to communicate all issues and resolved them quickly and fairly. This is the reason I've been a customer for the last 10 year More

by KCADDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
July 13, 2022

Service department staff always friendly, professional, and thorough. Fixed my Cherokee’s seats in the timeframe that they promised. More

by bgergely1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
July 12, 2022

Tina Kelly is a Wonderful Person. She was totally on top of my problem and did a Fabulous job taking care of me!! Thanks More

by jerry82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
July 12, 2022

Joe Hilliard is always geat. knows our vehicles extremely well. If he cant make it make the noise he will ride with you til it does. I filled out a survey requested by fca more s More

by SHVDMONKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Terlaak
July 11, 2022

I had to call after 6 1/2 hours to get a oil change and tire rotation, Service was completed after 7 1/2 hours. I had to make an appointment three weeks in advance, so it should not have been I have to w More

by Stoney276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Gribschaw
Jul 11, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. We appreciate your loyalty to the Klaben organization. That being said, we clearly failed at delivering the type of service experience that you should expect and deserve. For this I apologize and will make no excuses. Although our actions did not show it, we are better than this and you are right to hold us accountable. We ask for feedback through many different venues as we value honest feedback, such as yours, that tells us how we are doing at meeting, and hopefully exceeding the expectations of our customers. Our responsibility is to take that feedback and share it in ongoing coaching and counseling sessions with the entire team. We fully realize that we will always have room for improvement, which is why we will never become complacent or take for granted that which drives us to come to work every day. Dennis Terlaak, Service Manager. dterlaak@klaben.com 330-673-3139 x420

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