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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,951 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,951 reviews

June 12, 2019

Warranty issue resolved Joe was solely responsible for resolving a warranty issue I was having with a repair. No need to go into the tedious details, but Joe went to bat for More

by Jillster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2019

Quick Got the truck in quick and repaired quick. I just didn’t like the dealers answer to a recall repair. Welding adjustment nuts on the drag link is not a More

by millerzoo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
Jun 11, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your recent experience at our service facility. We appreciate the positive marks and comments and certainly recognize your concern regarding the repair of the factory recall on your vehicle. When it comes to a recall repair, our guidelines are explicit with no variation as they are not only governed by the manufacturer but also by NHTSA, the National Highway Safety Transportation Association. This means that, by law, we must perform the repair as directed by the repair procedure approved by them. Just know that we hear you, and if you have any issues in the future, we will be here to assist you in any way possible. Thank you again for your feedback. We remain at your service. Mike VanHoose, mvanhoose@klaben.com.

June 08, 2019

Very inviting and answered every question with great detail I will 100% ask for John Coco in the future. This dealership is wonderful and I will recommend to all. Everyone me father and I encountered were polit More

by Lindsayr12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
June 08, 2019

Grand Cherokee Gil did a great job - excellent sales experience. Brian also was great at the finance desk. Both stayed with us to the end of the day to close the dea More

by Barbara 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin
June 07, 2019

Oil change tire rotation Everyone did their jobs as expected. Was greeted in a friendly manner. Helped myself to a delicious doughnut while I waited. Will continue with your s More

by mg1305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett, Richard "Buddy" Moore
June 06, 2019

Easy and Straightforward Experience Everyone at the dealership was friendly, straightforward, and knowledgeable. I had no problem getting clear information on what my costs would be, as More

by joshcoyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2019

A Low-Stress, No Wait, Car Buying Experience The ability to have the entire car-buying process online, including financing, price negotiation, back office paperwork and home delivery. John Cocco More

by Joan Fabiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
June 06, 2019

Superior customer service Once again Klaben has far exceeded my expectations! You have wonderful customer service! All my questions and concerns were taken care of! My sales pe More

by Jeep jk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Brandt, Kim Devlin
June 04, 2019

Joe Hilliard is the BEST! Joe Hilliard is honest and knowledgeable. He is professional, and he works hard for his customers. He takes care of me, and I appreciate having Joe More

by CarolineB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2019

The miracle This is the second truck we purchased from Caleb. Caleb is courteous and a kind young man, that went over and above to help us with the purchase of More

by Imre777
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Jacobs, Caleb Jacobs, Kim Devlin
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