Back

Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,961 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership

1106 West Main Street

Kent, OH

44240

Directions

By Type

Showing 7,961 reviews

May 18, 2019

Enjoyable & easy shopping experience! Jeff Beane was very thorough, professional and kind! Thank you for making my shopping experience enjoyable and easy! If you are shopping for a vehic More

by roxyn1403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Devlin, Jeffrey Beane
May 17, 2019

Amazing and very Customer service oriented !!!! I chose Klaben for what I knew would be a very great experience ! Thanks Corey and Service Team you did not disappoint a satisfied customer! More

by Sassy1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
May 17, 2019

Convenient, professional and painless. I took my 15 Ram 2500 in to Justin in service for what I thought would be a quick fix. I assumed a pulley was bad. I dropped it off and he had it insp More

by Kevin-JmsLawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 17, 2019

Service Oil.change We worked with Cory, Customer service was awful! He didn't care if we came or left there. Will not work with this service advisor at all. More

by Ank2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Graham
May 21, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your recent visit to our Chrysler Jeep Dodge Ram service facility. I appreciate your positive marks by giving us 5 stars in some categories, but naturally what gets my attention are the comments regarding the service advisor Corey. Any time we have a customer leave here with a feeling that we don't care, it raises flags throughout the organization and leadership team. We coach, train and counsel on a regular basis in the hopes that our team members not only meet the expectations of our customers, but exceed them. We failed you miserably, no excuses. I welcome the opportunity to speak with you directly so that I can gain more insight into your experience and also gain valuable coaching material that we can use to correct the root cause of the issue and your experience. Also, if there is anything else that I can try and do for you please let me know. I hope to hear from you soon. Matt Koch, mkoch@klaben.com, 330-673-3139 ext 407.

May 16, 2019

Best Car Buying Experience Honestly we were deciding between a couple cars and the reason we came back was because of Caleb Jacobs and his attentive service and helpfulness. Thi More

by kaykutch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Jacobs, Kim Devlin
May 15, 2019

Positive Experience Had a very positive experience with Klaban when choosing my new Jeep Wrangler. I had recently leased another Wrangler from this dealership and had no More

by NRiggsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, John Coco III, Corey Graham, Kim Devlin, Jeffrey Beane
May 14, 2019

Awesome Customer Service The entire experience was amazing. Wonderful working with Carl. He worked with me to get me in a car I love. I Love my new car! More

by SHANNON.L.YOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carl Esker, Kim Devlin
May 14, 2019

Unexpected Compass dream I have been looking at the new Jeep Compass for a few weeks, I have been shopping around and comparing prices, definitely did my homework. I had poppe More

by Cuhl3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl Esker
May 13, 2019

Potential Customer Visited Klaben over the weekend with two friends. I am looking at purchasing a 2019 Ram 1500 Limited in Black. Found the EXACT truck at Klaben, the on More

by adware98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Brandt
May 13, 2019

CARING, WELCOMING, AND OUTSTANDING CUSTOMER SERVICE We have been around to many dealerships through the years. And there is not one that stands as high rated as the best which is Klaben. We will only ge More

by Kim123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
...
423
...