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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,999 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,999 reviews

March 20, 2018

Great customer service and sales staff. Prices were fair and they got me in my new car the same day. They also were reasonable with turning in my old lease. More

by Jon Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Jacobs
March 20, 2018

Long wait! Taking advantage of a female. Waited 3 hours for airbag recall. Service guy Said I had over 3000 worth of repairs??? Never gave me a list of repairs. said they would mail it to me More

by LINDAARD1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No clue who I dealt with. No paperwork .
Mar 24, 2018 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your recent service visit at our Chrysler Jeep Dodge Ram service facility. I apologize for us handling your visit and recall repair in such a way that you now have no desire to return to us for any reason. It is embarrassing to me when I see that type of statement from a customer. Our team members have endless resources and constant coaching and training on how to set ourselves apart from our competition. We work hard to deliver a level of customer service that customers deserve and also to deliver a level of customer service that we expect from ourselves. We failed you miserably in that endeavor, no excuses. Know that our entire leadership team has reviewed your comments and discussed them at length with our team members. The coaching opportunity that this presents will not be wasted as it provides us with the areas of where we still need to improve and where we need better accountability. I welcome the opportunity to speak with you to get further detail and to see if there is anything that I can do for you at this point. Again, I thank you for your feedback, apologize for your experience. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789

March 20, 2018

Son's First Buying Experience Had a great buying experience with Don Jacobs at Kent Klaben Dodge. He was very patient and informative. His smooth personality of relating to a ear More

by Pauline
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2018

Dodge Ram 1500 I have purchased/leased several cars, minivans, and now a truck at the Klaben store in Kent. I have purchased cars and trucks from other dealerships More

by timsue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs, John Coco III
March 20, 2018

Love this place !! An amazing dealership to work with !! All of the staff is very friendly and go over and beyond to get things done . Patient with you and will work har More

by Maryh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2018

Tim Beane (sales manager) is the reason for my 5 star review. He was patient with me and nice to deal with from start to finish. More

by DAC
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2018

Great service from Caleb! We came in looking for an affordable deal on a new family mini van. Caleb was very friendly and accommodating and wasted no time to show us the vans. More

by Thesalvinofamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Jacobs
March 18, 2018

Love Klaben This has been the second car I have purchased from Klaben. The staff is wonderful and so helpful!! Thank you so much for the attentive service!!! More

by T. Morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beane
March 18, 2018

Great Experience Had a great experience at Klaben and our sales duo of Don and Caleb Jacobs. Always helpful sales and service staff over many years of buying. More

by SPEEDBUMPMAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Jacobs
March 17, 2018

Easy, fast and stress-free! This was the fastest, easiest car-buying experience we’ve ever had. We immediately found the vehicle we wanted, and Tony worked hard to make sure we c More

by Dan and Rachel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Devlin, Antonio Taylor
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