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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,014 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,014 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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October 06, 2019
Service Department Concerns At checkout, the service adviser indicated he did not know the specifics of the Loyalty Link program as those details are not shared with the service At checkout, the service adviser indicated he did not know the specifics of the Loyalty Link program as those details are not shared with the service team????????? I had to show him the paperwork which revealed that one service discount could be combined with an annual discount. He initially told me he could not do that as he would receive a critical email for doing so. Reluctantly, he applied both discounts after seeing the Loyalty Link paperwork. Why should I have to bring that paperwork with me????????? On Saturday, 10/5/19, I received a disturbing follow up call from a woman from the service team indicating that my service visit revealed several items that required a follow up service call. I immediately stopped her indicating that I had reviewed the inspection report which indicated that everything was perfect on my vehicle. Unfortunately, I did not get her name or the items that needed attention because I was shocked at the call. She then wanted to schedule my next maintenance visit to which I reminded her that the vehicle systems notify me when service is needed. The vehicle systems also seed me emails and alerts if there is any vehicle issue. I severely question the true motive behind the service adviser"s actions and the Saturday call. More
by khauge
Verified CustomerEmployees Worked With
Corey Graham
October 06, 2019
Service Everything went well. Happy with service center experience. I would recommend Klaben in Kent service center. T h a n k y o u a Everything went well. Happy with service center experience. I would recommend Klaben in Kent service center. T h a n k y o u a More
by andrewjleone
Employees Worked With
October 02, 2019
Great service Went for service, they worked on my car then came back handed me the key and said no charge today. Made my day. Very happy with all they dis. Went for service, they worked on my car then came back handed me the key and said no charge today. Made my day. Very happy with all they dis. More
by NORM818
Employees Worked With
Justin Stinnett
October 02, 2019
Very efficient and friendly I was able to first call ahead and set up what I needed to take care of. When I arrived they were first friendly and extremely professional! I was off I was able to first call ahead and set up what I needed to take care of. When I arrived they were first friendly and extremely professional! I was offered services that I did not know I could get and was out of there at the exact time they thought the car would be done! I was extremely impressed! More
by Edb
Employees Worked With
Other Employees :
I cannot remember a couple of the guys, but we’re all great!, Corey Graham
October 02, 2019
In and out in less than 10 minutes! replaced a part that was not latching correctly in the hatch area. part was replaced in less than 10 minutes; appointment set up by Matt and Tina was replaced a part that was not latching correctly in the hatch area. part was replaced in less than 10 minutes; appointment set up by Matt and Tina was very helpful. More
by sabutler13
Employees Worked With
Mathew Koch, Tina Kelly
October 01, 2019
Knuckles T Organized, friendly, prompt, courteous, completed work on time! Would recommend klaben Chrysler Jeep Dodge Ram to anyone for service work on their veh Organized, friendly, prompt, courteous, completed work on time! Would recommend klaben Chrysler Jeep Dodge Ram to anyone for service work on their vehicle in the future More
by Knuckles T
Employees Worked With
Justin Stinnett
October 01, 2019
Unit Rosie’s to recently purchased used vehicle Pleased with my service advisor, Tina, who welcomed me to the dealership and throughout two visits to complete the work. Would highly recommend this f Pleased with my service advisor, Tina, who welcomed me to the dealership and throughout two visits to complete the work. Would highly recommend this facility. More
by wflora0
Employees Worked With
Kim Devlin, Jeffrey Beane, Tina Kelly
October 01, 2019
Great service group. Service group is great, especially Joe Hilliard. Very helpful, knowledgeable and professional. Courtesy car driver was friendly and timely. Won't go a Service group is great, especially Joe Hilliard. Very helpful, knowledgeable and professional. Courtesy car driver was friendly and timely. Won't go anywhere else for my Jeep service. More
by howman
Employees Worked With
September 22, 2019
trustworthy service Great location with trustworthy customer service that also offers local rides to and from picking up your vehicle. Grew up going to this dealership an Great location with trustworthy customer service that also offers local rides to and from picking up your vehicle. Grew up going to this dealership and happy I can trust my brakes again. More
by BRC10485
September 13, 2019
Easy team to work with. My service rep. Tina was very personable, professional, and considerate. The team went out of their way by asking if they could pickup, service and My service rep. Tina was very personable, professional, and considerate. The team went out of their way by asking if they could pickup, service and then drop off my vehicle. That wasn't necessary and I was able to drive in get service and after a short 75 minute wait, was able to drive out. More
by david.recker
Employees Worked With
Tina Kelly
