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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,058 Reviews

2,058 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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April 02, 2019

Professional and Helpful Justin is an excellent service writer. He makes sure he understands your problem completely, and communicates all your needs to the shop so that thing More

by stowbilly96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 31, 2019

The place to go!! This is your go to for excellent service! Easy scheduling, an extremely clean facility, and very friendly service staff. I recommend Klaben Service to More

by WJQ1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 30, 2019

Wonderful Service I have given a five start rating because I was treated very well by the staff and felt very well respected and was helped swiftly and kindly. More

by Gracettttttaylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gilbert Perrin
March 28, 2019

Excellent Service The folks at klaben Chrysler Jeep are the best! They are always friendly, and have extensive knowledge. This is the place to go for Jeep service. More

by etorresb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
March 28, 2019

Don is a great sales person and Joe is a great service guy. Like our sales guy and service guy and we trust both. Wouldn’t go anywhere else. They keep us happy and we keep coming back. More

by MRB725
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2019

Fast friendly service! I enjoy bringing my Jeep here because I know it’s in good hands. Service is always quick and the employees friendly. I will keep coming back. More

by BROWLAND84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
March 25, 2019

Warranty work completed It took two visits - but finally got the warranty work completed on my Dodge Grand Caravan. I’m not sure why everything wasn’t fixed the first time t More

by pk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
Mar 26, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your honest and valuable feedback pertaining to your recent visit to our service department. We appreciate the positive marks you posted and also note the comments that it "took two visits". Our goal is to always fix any vehicle correctly on the first visit, and when we don't, we ourselves set about the task of determining why. We look for root causes and for opportunities to improve upon delivering the type of service that our customers expect. We then have the responsibility to take any necessary steps that go with correcting any issues we identify in our repair process. Just know that we value your time and understand the aggravation and frustration that comes with having to make a second trip in order to have an issue corrected. No excuses. I thank you again for your feedback, apologize for your "two visit" experience, and if there is anything else that I can assist with please let me know. We remain at your service. Matt Koch, mkoch@klabne.com, 330-673-3139 ext 407.

March 24, 2019

Great customer service Service dept was considerate and timely work was efficient. Service rep was friendly and knowledgeable seemed to be caring and thoughtful. Will sche More

by pbailes05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Corey Graham, Mathew Koch, Richard "Buddy" Moore
March 24, 2019

Always good I call and get un guick. Always friendly and very good at diagnosing issue with the Jeep.This is the only place I take my Jeep . More

by dale8307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
March 20, 2019

Love working with Joe I started using Klaben years ago because my in-laws loved working with them. I’ve been going to Joe Hilliard for several years now. He always accommod More

by tjprochaska
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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