Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,710 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
Friendly and courteous staff. They kept in contact with me to ensure I was satisfied with my service. They kept in contact with me to ensure I was satisfied with my service. More
I had a great experience with the Klaben team, I was treated fairly and with much respect from all involved in my purchase of my Ram 1500.. They were definitely on target with assurance that I was happ treated fairly and with much respect from all involved in my purchase of my Ram 1500.. They were definitely on target with assurance that I was happy with my purchase and I respect their professionalism. More
The mechanic who replaced my dashboard was quick and efficient. He was extremely neat and organized. Job well done, sir efficient. He was extremely neat and organized. Job well done, sir More
I already had to have meetings over warranty work and pricing during a months long repair, deal with damage to the vehicle upon completion and then take it back to have mechanical repairs redone, I also pricing during a months long repair, deal with damage to the vehicle upon completion and then take it back to have mechanical repairs redone, I also needed to have overspray removed from the exterior. For what it's worth, Klaben did take large steps to make up for a series of unfortunate events. However, I had to take my driver's side door apart to find what was rattling ridiculously when the driver's side window was down; a rattle that did not exist prior to the repair visit, so I was unsure if it was related. Upon removing the door panel I can see the signs of fresh body work, and while investigating this noticed multiple areas in the paint with obvious deviations and defects in the paint that were not there before (the vehicle has never required body work of any sort with only factory paint). It's obvious a repair was done while there for a much larger incident that I was never made aware of. That's disappointing, because I would have taken a closer look at the time and demanded it get redone with a higher level of quality! More
They were polite, prompt, and explained everything they found. No one was pushy and just let me make informed decisions based on the information. found. No one was pushy and just let me make informed decisions based on the information. More
Klaben has been going down hill. But I will continue to go as long as Joe Hilliard works directly with me. He is an exceptional employee that I trust fully with my vehicle. But I will continue to go as long as Joe Hilliard works directly with me. He is an exceptional employee that I trust fully with my vehicle. More
Amanda was amazing in her explanation of my jeep and the issues. She expertly advised me of the work being done and how it would affect my jeep. She clearly and articulately guided me through the process. issues. She expertly advised me of the work being done and how it would affect my jeep. She clearly and articulately guided me through the process. I highly recommend her services as she helped me with my issues. More
Front Brakes replaced Chrysler 300 July 1, 2022. They were squeaking from the get go, ran the car hoping to wear off the newness. Finally made an appointment to replace, they heard the squeaking an They were squeaking from the get go, ran the car hoping to wear off the newness. Finally made an appointment to replace, they heard the squeaking and agreed to fix April 2023. More