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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,710 Reviews
Call Service Center (330) 673-3139

1,710 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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April 08, 2023

Joe is great. Nice to work with. Thank you. Happy with the work on car. More

by MRB725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 07, 2023

Tina Kelly has consistently given us outstanding customer service. We operate a fleet of cargo vans and Tina does everything she can to communicate status, expedite parts and complete repairs in timely mann More

by dbenincasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 07, 2023

I always have a great experience with the team at Klaben. I feel they greatly value their customers and are honest about work and pricing. More

by Saeusanio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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April 06, 2023

Tina and the entire Promaster team are AMAZING! Fast service, knowledgeable and PROs in PROMASTER!!! More

by superfrk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Nick, James
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April 03, 2023

I had a great experience with Klaben Sales and Service Departements. We have purchased and leased vehicles from them. More

by mjshockey2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Axel Harder
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April 02, 2023

My experience was great. The only thing I was not crazy about was the fact that you are assigned to a specific customer service rep. This made it frustrating when calling in More

by andrewfath77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Caldwell
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March 30, 2023

Very easy process. Waiting time was fine and service was all completed to my satisfaction. More

by jwagner1968
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
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March 30, 2023

Staff was very knowledgeable and waiting area was very clean and nice and easy to use. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Axel Harder
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March 30, 2023

This is the 3rd time I've had my Jeep in for service since 12/22/22. I had a fuel line combust on my 2020 Jeep Wrangler, all the fuel was leaked out in my employers parking lot. It was towed to the dea More

by debbiemccclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Axel Harder
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Mar 31, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Debbie- Thank you for taking the time to fill out this review and give us honest, candid feedback. I am appalled that we left your vehicle without fuel and that it was not cleaned prior to returning it to you. I apologize for those inconveniences - there is no excuse for that. We pride ourselves on our customer first business model and clearly, we failed to provide that to you on this most recent visit. I hope that you would be willing to speak with me about these issues so I can continue our training, coaching and counseling based off customer feedback to better ourselves for all of our customers. Again- I apologize and thank you for your comments. My contact information is below and know that I and the entire Klaben team are at your service. Dennis Terlaak 330-673-3139 x408 dterlaak@klaben.com

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March 30, 2023

I appreciate that you got my truck in, when other dealership put me off. My contact, Joe, did a nice job communicating with me. It took almost a month to get the vehicle back to me but I'm sure you a More

by ericmilano33
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold
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Mar 31, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Eric, Thank you for taking the time to complete this review. We are glad that we could service your vehicle when others couldn't Your kind words are affirmation that our culture works. While repairs such as yours can certainly be lengthy, please allow me to apologize for how long it took to complete your repairs. We understand that any time you are without your vehicle is an inconvenient time. Feedback such as yours is an invaluable part of our ongoing training and improvement. Would you have a few moments to speak with me is regards to your visit with us so that I can gain some additional insight? It is my goal to address any shortcomings so that we can improve in the future. I promise to make whatever arrangements are necessary to ensure that I minimize any further inconvenience to you. I can be reached at 330-673-3139 or jarnold@klaben.com. Kindly James Arnold CJDR Service Manager

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