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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,712 Reviews

1,712 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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September 05, 2022

The guys at the body shop are top notch. They took care of my paint issues perfectly. The service department is always very helpful. Just a great dealership from top to bottom More

by Kevin Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2022

The risen I came is the honest customer service truth what is wrong with your car! More

by jshamblin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Mr. Shamblin, Thank you for taking the time to share your recent experience, We truly appreciate your positive marks and kind words. We ask for your feedback via multiple sources because we truly want to hear it. It's our best tool for determining how we're doing in terms of meeting, and hopefully exceeding our customers' expectations. It appeared that we missed an opportunity to deliver a truly exceptional "5-Star" experience. As such, I really appreciated the time you took to speak with me via phone. Your valued comments and additional insight are essential resources in our ongoing efforts to provide the outstanding experience that you and others expect and deserve from Klaben. Rest assured that we incorporate your feedback into counselling, coaching, training, and even process improvement. Thank you for your business, your time and your valued feedback. I and the entire Klaben Team remain at your service and are always available to address any questions or concerns you may have. James Arnold, Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

August 29, 2022

4th time in for this issue, but they only looked at it 2 times (not this time), and the other 2 times resulted in money spent but no resolution of the issue (Auto start / stop unavailable error). It is just More

by AJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I didn't recognize any names
Aug 29, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent visit to our service facility. Clearly we failed at meeting, let alone exceeding your expectations. Admittedly, we should have done our jobs better, no excuses. We ask for feedback through many different venues as we are truly looking for and listening to, what our customers have to say when it comes to delivering the type of experience they should expect, and definitely deserve. When we fail in this manner, the entire leadership team becomes engaged and are tasked with determining the root cause of any and every process failure. This is why it is important for me to be able to speak with you and to hopefully gain further insight into your experience. Your comments are shared with the entire team as we collectively work to correct those actions that led to your experience, and then work to prevent the same type of occurrence in the future. I will end by saying that I truly apologize for your experience. I thank you once more for your feedback and look forward to speaking with you soon. Know that I and the entire Klaben team are at your service. Dennis Terlaak Service Manager dterlaak@klaben.com 330-673-3139 x420

August 25, 2022

Jim did an excellent job of getting me into service an out of service on time and with no surprises thanks Matt More

by dj5555dj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don , Matt King, James Arnold
August 24, 2022

On time. Friendly!!! They were very helpful and took good care of me with no problems More

by Jeepers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Binegar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley, James Arnold
August 24, 2022

They had me in and out under an hour, it was great! The free car wash was much needed! More

by Achlad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2022

It was very clean and neat. Very fast service also. Great job and thank you More

by Gusser027
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2022

Wonderful service, excellent service and a very respectful group of people to work with. Everything done on time More

by tldillinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
August 16, 2022

We have dealt with them for many years and they have always treated us very well More

by wildkitten64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
August 15, 2022

Service is much improved! The staff was exceptionally friendly and kind! I’ve been going to Klaben for many years, and this visit was like going to a new location! Much of the More

by dayz_sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Williams
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