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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,724 Reviews

1,724 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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July 21, 2022

Joe Hilliard was very thorough and got my car in without an appointment. He explained the problem and followed up with me on all fixes needed. More

by rickrwhite3399
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2022

No matter where you go for service you always have a chance of something going wrong. It's all about how the company handles the problem. That's why I gave 5 stars to Klaben. Service manager made sure p More

by wallym79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Arnold
July 19, 2022

I was in for service in my new Ram and Matt King and his team were exceptional to work with. From the drop off process through the constant updates and the pick up process. Very well done. More

by MPG Architects
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt King, Clayton Williams
July 15, 2022

Awesome staff and service. Didn’t have a appointment but got my jeep in even though it was the end of the day. More

by Strott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Terlaak, Clayton Williams
July 13, 2022

Service department staff always friendly, professional, and thorough. Fixed my Cherokee’s seats in the timeframe that they promised. More

by bgergely1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Williams
July 13, 2022

Couldn't have asked for better service. ....Went above and beyond to communicate all issues and resolved them quickly and fairly. This is the reason I've been a customer for the last 10 year More

by KCADDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
July 12, 2022

Tina Kelly is a Wonderful Person. She was totally on top of my problem and did a Fabulous job taking care of me!! Thanks More

by jerry82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2022

Joe Hilliard is always geat. knows our vehicles extremely well. If he cant make it make the noise he will ride with you til it does. I filled out a survey requested by fca more s More

by SHVDMONKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Terlaak
July 11, 2022

I had to call after 6 1/2 hours to get a oil change and tire rotation, Service was completed after 7 1/2 hours. I had to make an appointment three weeks in advance, so it should not have been I have to w More

by Stoney276
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aaron Gribschaw
Jul 11, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your feedback regarding your recent visit to our service facility. We appreciate your loyalty to the Klaben organization. That being said, we clearly failed at delivering the type of service experience that you should expect and deserve. For this I apologize and will make no excuses. Although our actions did not show it, we are better than this and you are right to hold us accountable. We ask for feedback through many different venues as we value honest feedback, such as yours, that tells us how we are doing at meeting, and hopefully exceeding the expectations of our customers. Our responsibility is to take that feedback and share it in ongoing coaching and counseling sessions with the entire team. We fully realize that we will always have room for improvement, which is why we will never become complacent or take for granted that which drives us to come to work every day. Dennis Terlaak, Service Manager. dterlaak@klaben.com 330-673-3139 x420

July 05, 2022

Always treated fairly and up front with great service, my advisor Joe is always friendly and straight forward which I appreciate, I would always recommend this Dealer More

by jsds4how
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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