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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
1,708 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,708 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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Verified Customer
Helpful September 17, 2021
Joe,, service writer, once again did a very great job of keeping me informed about the progress of my van.. Joe even asked if we wanted the car washed but i just had the van washed. I will continue to ask keeping me informed about the progress of my van.. Joe even asked if we wanted the car washed but i just had the van washed. I will continue to ask for Joe when ever my van needs any type of service work at your dealership. More
by wsnyder5
Employees Worked With
September 16, 2021
Always very helpful and friendly. Gets it done as I was told. Makes sure it is always done right with a timely matter. told. Makes sure it is always done right with a timely matter. More
by Jeepdarla1
Employees Worked With
September 16, 2021
Great n fast just an oil change and tires rotated. Wish would bring back the donuts since I come in early. would bring back the donuts since I come in early. More
by Laff415
September 16, 2021
Service rep Justin local tech Sean tried to do their job, but Chrysler corp warranty person/dept refused to resole the problem. Really happy I purchase the $3,000.00 Lifetime Warranty. Lol. but Chrysler corp warranty person/dept refused to resole the problem. Really happy I purchase the $3,000.00 Lifetime Warranty. Lol. More
by jbrannon500
Employees Worked With
Justin Stinnett
September 14, 2021
Drove twice about 45 minutes each way to and from Klaben service center for a scheduled appointment. On each visit, I waited for a minimum of 2.5 hours at the lobby for service to be completed. But I was ve service center for a scheduled appointment. On each visit, I waited for a minimum of 2.5 hours at the lobby for service to be completed. But I was very disappointed after such a long wait, to be informed that service could not be completed because part (blower motor resistor) was not available or a wrong part was ordered. Nevetheless, on the third visit, I was told that in addition to the resistor, a blower motor itself was needed to vomplete the job. At the intervention and supervision of the Associate Manager, Dan, the blower motor and motor resistor was oerderd and installed, and my car was fixed. The good news being that the cost of the blower motor was fully discounted as a compensation for my time and patience. So, Dan is my Hero at Klaben More
by agape.nkwocha
September 13, 2021
Joe, service writer, did a very good job of keeping me informed about what was happening with our car and how long it would take before the job was finished. informed about what was happening with our car and how long it would take before the job was finished. More
by wsnyder5
Employees Worked With
September 10, 2021
Thank you as always Joe Hilliard for great service. Glad Thank you as always Joe Hilliard for great service. Glad to see Matt back downstairs.. It has been a pleasure seeing Rich Klaben at the service gar Thank you as always Joe Hilliard for great service. Glad to see Matt back downstairs.. It has been a pleasure seeing Rich Klaben at the service garage. His name is not only on the building,he truely is a hands on owner. Still think that with all the great sales they make at the dealership, you are going to need more parking at the service garage. More
by SHVDMONKE
September 06, 2021
Had a service date -- Klaben released my Jeep after payment per charges for services and parts. Klaben service department calls a week later to say they have no record of my payment (?). Something payment per charges for services and parts. Klaben service department calls a week later to say they have no record of my payment (?). Something has gone wrong in the digital financial control of Klaben. More
by aswilso1
Employees Worked With
Justin Stinnett, Corey Graham
