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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,014 Reviews

2,014 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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March 08, 2025

Always has the best customer service and quick service! Shi has always been awesome towards my mom and she raves about how awesome her experience has been. More

by kelseylively1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shi Crockett
March 06, 2025

Quick oil change, tire rotate and a free car wash, could not be better. excellent service More

by obrientj42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

Shalon was amazing. The service was quick, detailed as well as informative. I greatly appreciate that he took whatever time needed to make sure everything worked out wel More

by Shauwnbeythomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Friendly and quick service, work completed correctly, washed the truck and diid all the updates More

by Dellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
March 03, 2025

Joe is great. this is my first time going to this dealership for service. i will definitely go back for all of my service needs. customer service exceeded my expe More

by karryll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2025

Service was completed timely and properly. The service that was performed was explained in detail. More

by JEAB12972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

I’ll never go anywhere else! Joe always takes the absolute best care of me! More

by RWells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Great. Been going to Klaben over forty years. Service good, and employees attentive to your issues. More

by reapwhatyousew411
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review of the Klaben organization. Here at Klaben, customer feedback is one of our most valued resources. It gives us clear insight into how we are doing when it comes to meeting the expectations of our customers. The 4-Star rating for Joe, while positive, indicates that there was still room for us to have served you better. It is on that point that I welcome the opportunity to speak with you, just so that I can gain further insight into your experience. By doing so, I am then able to share that insight with our entire team, as we collectively work to improve in the areas that fell short of leaving you completely satisfied. We know we will never be perfect, but we strive for perfection just the same. I will end by thanking you again for your feedback while hoping to hear from you soon. Tyler Schultz 330-673-3139 mschultz@klaben.com

February 28, 2025

Excellent customer service! Elizabeth Curry was exemplary and very pleasant to work with. Thank you, Elizbeth! More

by Sonya Wisdom
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Shalon kept me informed all through my repair process. He represents Klaben jeep ram dodge in a very professional manner More

by briankvaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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