Klaben Ford Lincoln

Fabulous treatment! I'm a lifelong customer! This is my 4th Ford and my final dealership! Klaben Ford was fabulous, especially Doug and Matt. They were patient, helpful, and worked with my budget This is my 4th Ford and my final dealership! Klaben Ford was fabulous, especially Doug and Matt. They were patient, helpful, and worked with my budget. I have been to numerous Ford dealers in the Cleveland area, and Klaben outshines everyone. It shouldn't make a difference that I am a woman and was buying my car alone, and neither Doug nor Matt treated me with anything but respect. I will definitely be back. Even Jennifer Bowen in the final process with the finance documentation was so kind and supportive. Buying a car can be incredibly stressful, unless you go to Klaben. More

Service request Handled the service well. Anthony was professional and friendly. He went above expectations to ensure I was satisfied. The price was very competitive. Handled the service well. Anthony was professional and friendly. He went above expectations to ensure I was satisfied. The price was very competitive. Overall a good experience. More

Service Review Very happy with the overall experience. Even with the weather/traffic delays getting there they still got me in right away and were very understandin Very happy with the overall experience. Even with the weather/traffic delays getting there they still got me in right away and were very understanding. Second service call on our new Ford - very happy with sales and service. More

awesome experience We've worked with Chris Moldas so many times he's like family!! The son I did not know I wanted!! He's the best of the best. We've worked with Chris Moldas so many times he's like family!! The son I did not know I wanted!! He's the best of the best. More

Accomodating, simplification of the process, price conscious Klaben understands that busy people want to deal with someone who exhibits integrity, is cost conscious and minimizes time consu Klaben understands that busy people want to deal with someone who exhibits integrity, is cost conscious and minimizes time consuming searches and paperwork. Doug Carter and Christine Klaben accomplished this More

Lease drop-off and eventual purchase of a car. We were extremely pleased with all phases of service. Doug Carter did an exemplary job as the salesman who identified, addressed and fulfilled our aut We were extremely pleased with all phases of service. Doug Carter did an exemplary job as the salesman who identified, addressed and fulfilled our automobile needs. Christine Klaben was extremely courteous, helpful and efficient in going over the paperwork, and signing of same. Her easy, but professional manner, made the somewhat tedious, mundane task of paperwork move swiftly and pleasantly . This is yet another instance in our hx of car leases and now purchase were Doug and ancillary personnel were so helpful in putting my wife and me at ease and making this experience so positive. My wife and I both feel Doug is the epitome of integrity in the automobile sales business industry. I would highly recommend my family and friends, and anyone who asks me about my car buying experience, that Klaben Ford Mercury is a dealership they need to approach with a feeling of security, that the dealership, and Doug especially, will be very courteous and customer focused while giving them, what I, myself, have experienced; that they will be given a very fair deal and excellent service thru the entire sales, and after-sales, experience and into the future, for what ever needs they may have. . More

Best Dealer The team at Klaben have always strived for excellence in all they do and it shows. With the combined quality of products along with the team at Klaben The team at Klaben have always strived for excellence in all they do and it shows. With the combined quality of products along with the team at Klaben, there is no need to go anywhere else for all my car needs. Klaben truly puts their customer's needs first. More

Awesome again! Eric Dyer and the rental car lady are the best! My car wouldn't start and I called them up. Tow truck was ordered and would take a long time because t Eric Dyer and the rental car lady are the best! My car wouldn't start and I called them up. Tow truck was ordered and would take a long time because the flat bed was delayed. Finally before closing time, 2 men from the dealership showed up at my house and brought a rental car. The one guy said my car sounds like the battery. Hooked up jumper cables and got it started and drove it back to the dealership. Eric handled everything and had me going the next day! Perfect friendly service every time. More

Perfect service. I received attention as soon as I drove in. We reviewed several coupons I had to see what I might use. The service was done before it was promised. Wh I received attention as soon as I drove in. We reviewed several coupons I had to see what I might use. The service was done before it was promised. While in the waiting area, I noticed several people taking care of restocking the various things. ( I did not use any of them) I took advantage of the complimentary car wash. Everything went just fine. More