Klaben Ford Lincoln
Kent, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Surprisingly complete for many details I did not expect Don Batten, our sales person was very attentive to every aspect that I was not aware of since I have never leased a vehicle before or even purchased a Don Batten, our sales person was very attentive to every aspect that I was not aware of since I have never leased a vehicle before or even purchased a vehicle. Transferring my recently renewed vanity plates to this vehicle, contacting my insurance carrier,instructing me on many of the essentials to drive such an advanced vehicle were all wonderfully received. The young lady Jennifer who finalized all the paperwork was very informative and explained various questions. Now all I have to do is get use to using all the bells and whistles. A Blessed New Year To All Rita Benya More
Service request Handled the service well. Anthony was professional and friendly. He went above expectations to ensure I was satisfied. The price was very competitive. Handled the service well. Anthony was professional and friendly. He went above expectations to ensure I was satisfied. The price was very competitive. Overall a good experience. More
Service Review Very happy with the overall experience. Even with the weather/traffic delays getting there they still got me in right away and were very understandin Very happy with the overall experience. Even with the weather/traffic delays getting there they still got me in right away and were very understanding. Second service call on our new Ford - very happy with sales and service. More
awesome experience We've worked with Chris Moldas so many times he's like family!! The son I did not know I wanted!! He's the best of the best. We've worked with Chris Moldas so many times he's like family!! The son I did not know I wanted!! He's the best of the best. More
Lease drop-off and eventual purchase of a car. We were extremely pleased with all phases of service. Doug Carter did an exemplary job as the salesman who identified, addressed and fulfilled our aut We were extremely pleased with all phases of service. Doug Carter did an exemplary job as the salesman who identified, addressed and fulfilled our automobile needs. Christine Klaben was extremely courteous, helpful and efficient in going over the paperwork, and signing of same. Her easy, but professional manner, made the somewhat tedious, mundane task of paperwork move swiftly and pleasantly . This is yet another instance in our hx of car leases and now purchase were Doug and ancillary personnel were so helpful in putting my wife and me at ease and making this experience so positive. My wife and I both feel Doug is the epitome of integrity in the automobile sales business industry. I would highly recommend my family and friends, and anyone who asks me about my car buying experience, that Klaben Ford Mercury is a dealership they need to approach with a feeling of security, that the dealership, and Doug especially, will be very courteous and customer focused while giving them, what I, myself, have experienced; that they will be given a very fair deal and excellent service thru the entire sales, and after-sales, experience and into the future, for what ever needs they may have. . More
Accomodating, simplification of the process, price conscious Klaben understands that busy people want to deal with someone who exhibits integrity, is cost conscious and minimizes time consu Klaben understands that busy people want to deal with someone who exhibits integrity, is cost conscious and minimizes time consuming searches and paperwork. Doug Carter and Christine Klaben accomplished this More
Trying to get it fixed Car wash was no more than a quick spray with the hose, needed to take it to a "real" car wash afterwards, I was in on Christmas eve for an oil change Car wash was no more than a quick spray with the hose, needed to take it to a "real" car wash afterwards, I was in on Christmas eve for an oil change and an 2nd attempt to fix my loose drivers seat. The 1st attempt was at Montrose Ford, they fixed the back part, but not the rails...Im still waiting for Klaben to call me as to when the replacement parts will be in...The sales part was easy, they just need to get the Service dept up to that level More
Best Dealer The team at Klaben have always strived for excellence in all they do and it shows. With the combined quality of products along with the team at Klaben The team at Klaben have always strived for excellence in all they do and it shows. With the combined quality of products along with the team at Klaben, there is no need to go anywhere else for all my car needs. Klaben truly puts their customer's needs first. More
Awesome again! Eric Dyer and the rental car lady are the best! My car wouldn't start and I called them up. Tow truck was ordered and would take a long time because t Eric Dyer and the rental car lady are the best! My car wouldn't start and I called them up. Tow truck was ordered and would take a long time because the flat bed was delayed. Finally before closing time, 2 men from the dealership showed up at my house and brought a rental car. The one guy said my car sounds like the battery. Hooked up jumper cables and got it started and drove it back to the dealership. Eric handled everything and had me going the next day! Perfect friendly service every time. More
Perfect service. I received attention as soon as I drove in. We reviewed several coupons I had to see what I might use. The service was done before it was promised. Wh I received attention as soon as I drove in. We reviewed several coupons I had to see what I might use. The service was done before it was promised. While in the waiting area, I noticed several people taking care of restocking the various things. ( I did not use any of them) I took advantage of the complimentary car wash. Everything went just fine. More