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Klaben Ford Lincoln
Kent, OH
14,946 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,946 reviews
October 04, 2017
Satisfied first time customer I had to take my car in for recalled work. Kim was the service representative and she was very helpful, knowledgeable and professional. Work was done I had to take my car in for recalled work. Kim was the service representative and she was very helpful, knowledgeable and professional. Work was done as promised. More
by REXROBERTS55
Verified CustomerEmployees Worked With
October 04, 2017
Best dealership ever I will never go to buy a car at another dealer. Son was a great salesman and made sure everything was perfect and easy. He was very friendly and willi I will never go to buy a car at another dealer. Son was a great salesman and made sure everything was perfect and easy. He was very friendly and willing to help with questions we had More
by SWEETM3369
Employees Worked With
Don Batten
October 04, 2017
Excellent service . Keeping me updated the whole time that my car was in the shop. I can't express it enough excellent service and I would purchase another car from the . Keeping me updated the whole time that my car was in the shop. I can't express it enough excellent service and I would purchase another car from there More
by Mlitsinger99
Employees Worked With
October 04, 2017
No hassle I appreciate the salesman Nick bringing the car to me, it really saved me a lot of time. I probably would not have purchased the car this week if I ha I appreciate the salesman Nick bringing the car to me, it really saved me a lot of time. I probably would not have purchased the car this week if I had to go to the dealership. More
by John Bradley
Employees Worked With
Nick Schrader
October 04, 2017
Positive Experience I purchased the exact used car I was looking for at an appropriate price. Tyler was great! He actually delivered the car to our home! I purchased the exact used car I was looking for at an appropriate price. Tyler was great! He actually delivered the car to our home! More
by widenhofert
Employees Worked With
Tyler Kline, James Stickler
October 04, 2017
Repair of door locks The car was in again to repair a problem caused by one of your mechanics dealing with the Ford safety recall.. The auto door lock did not work after The car was in again to repair a problem caused by one of your mechanics dealing with the Ford safety recall.. The auto door lock did not work after the safety recall so I took it back a few days later. After checking, they found a "bent pin.." The part needed to be ordered so I will once again have to drive to Klaben. There is a handicap tag hanging in my car, yet I had to walk a long way with my cane to pick it up. It was parked too far away. So, then I get in the car AFTER I removed the plastic seat wrap and the floor papers left in it! A fruitless trip wouldn't you say. All this because one of your mechanics did not do his job right. By the way, the car was there for 7 hours the first time for this recall. More
by Tommy's mom
Employees Worked With
October 04, 2017
Efficient and Hassle Free I love my service rep Mona, She's always been personable, helpful and efficient. Also was very impressed with individual who helped me sign out. U I love my service rep Mona, She's always been personable, helpful and efficient. Also was very impressed with individual who helped me sign out. Unfortunately I didn't catch his name. More
by rumply
Employees Worked With
October 03, 2017
Experience was great. The service team at Klaben is always helpful and courteous. They do great work. I have been taking my Lincoln MKS to them for over 7 years now. The service team at Klaben is always helpful and courteous. They do great work. I have been taking my Lincoln MKS to them for over 7 years now. More
by RMAINS
Employees Worked With
October 03, 2017
Quick and easy! My husband found this vehicle on cars.com. I made an inquiry online and within minutes heard from Doug Carter. I wasn't sure if I could get a car y My husband found this vehicle on cars.com. I made an inquiry online and within minutes heard from Doug Carter. I wasn't sure if I could get a car yet because I was in a lease but Klaben made it work! We live 2 hours away and when we got there (really to take a look at the car) it was ready to go! Great deal and very quick and extremely knowledgeable salesman. Doug was GREAT to work with. The paperwork process was seamless as well. Stephanie was very thorough and extremely professional. Great experience and worth the drive. More
by apmiller5
Employees Worked With
Doug Carter, Bob Paytas, Stephanie Slomberg
October 03, 2017
Service Experience Disapointing My wife and I purchased two certified pre owned cars 04-Aug-2017. We worked with Chris Volk and we did have a good experience with the sales side. We My wife and I purchased two certified pre owned cars 04-Aug-2017. We worked with Chris Volk and we did have a good experience with the sales side. We were concerned with purchasing used vehicles For the last 40 years we have purchased new Fords. But after the CPO protocol was explained to us and the 172 point inspection we proceed to purchase the vehicles. Within the first month we noticed that the 2014 Edge had a noise with the power steering. We scheduled a service appointment and Kyle Scott was our SA. The Edge need a power steering pump replaced. I needed to call to receive information on the repair of this car as our SA did not lets us know the car was repaired and ready for pick up. The Edge is still making the same noise. I also had to have the F150 in for service for the rear view mirror being loose. I did review the CPO 172 point inspection report and notice that some glass was replaced. I discussed this with Kyle Scott and he informed me that the front windshield had been replaced. The rearview mirror was not connected correctly after windshield replacement and during this service repair they had to order a replacement as they could not repair. I had to call several times to receive information on this truck as Kyle never called me back, even when he said he would. I also notice on the CPO 172 point inspection that some of the checks (Passed) that were not options that I had on this vehicle. I am a son of a retired Ford worker and I believe in the Ford products but I am very concerned with the level of attention and communication I received from the Klaben service department. More
by Mreng56
