Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klaben Ford Lincoln
Kent, OH
13,489 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 13,489 reviews
August 08, 2016
Klaben Ford Sales Experience This is my first purchase from Klaben. I visited to test drive the F150 with 2.7L EcoBoost engine. Gene Kallmeyer went to the back lot and brought t This is my first purchase from Klaben. I visited to test drive the F150 with 2.7L EcoBoost engine. Gene Kallmeyer went to the back lot and brought the vehicle up that I was interested in driving. I decided to consider purchasing the F150. Gene is very easy to work with. I highly recommend contacting Gene. Andy Bellian Gene's sales manager helped put the numbers together that resulted in my purchase. Eben Wicks handled the paperwork in the finance department. All of the above gentlemen were great to work with. More
by damilicia
Verified CustomerEmployees Worked With
Andy Bellian, Gene Kallmeyer, Eben Wicks
Helpful August 08, 2016
Pros at Klaben Klaben team rocked. Total trust. Were not intrusive, kept us up to date during the repair process, explained options clearly. Would recommend Klaben Klaben team rocked. Total trust. Were not intrusive, kept us up to date during the repair process, explained options clearly. Would recommend Klaben to anyone. More
by iheartgallen
Employees Worked With
Entire group was fantastic.
August 08, 2016
Good Experience Overall For the most part, the sales people were very friendly and fixed any issues we discovered with the car in a timely manner before we made our purchase. For the most part, the sales people were very friendly and fixed any issues we discovered with the car in a timely manner before we made our purchase. There were a couple of minor issues we found with the car after we made our purchase that they did not disclose, so make sure to check the car thoroughly. More
by alexh
Employees Worked With
August 07, 2016
Great customer service Great dealer, they went above and beyond what most dealers would. No hassle. They made us feel like Family. They gave me an excellent trade in value Great dealer, they went above and beyond what most dealers would. No hassle. They made us feel like Family. They gave me an excellent trade in value . More
by CR2800
August 06, 2016
"Great" . We were treated with respect. Mike Cooney was very helpful and was not a pushy salesman. Buying a new vehicle should always be this easy. . We were treated with respect. Mike Cooney was very helpful and was not a pushy salesman. Buying a new vehicle should always be this easy. More
by Randy and Brenda
Employees Worked With
August 05, 2016
Purchase Experience A+, Warranty Service Experience F I purchased a Ford Transit from Klaben Ford quite a while ago. Great car buying experience, no complaints there. The problem arose when I needed war I purchased a Ford Transit from Klaben Ford quite a while ago. Great car buying experience, no complaints there. The problem arose when I needed warranty repair service on the vehicle. I had it in months ago and was told it had warranty repairs necessary on several issues. I was told I would be contacted when the parts came in. time went by, finally, my assistant called in and inquired about the parts several months later and although they were in for the vehicle no one had ever called me to schedule the service. After she updated me that they were in fact in, she called the advisor back (who wasn’t available at the time) and left a message for him with the receptionist and on his voicemail. Weeks go by, no return call. SHE then called back in about two weeks ago, and the advisor scheduled service for that day (finally) and wouldn't you know we had an emergency come up and she couldn't come in. It’s an hour drive for me to bring the vehicle in. Since that day two weeks ago...no call from anyone in service to reschedule; so I just put a request in online to try and schedule again. Service is service, I shouldn't have to call after months to "check and see" if my warranty parts ever arrived and schedule. I should have been contacted months ago when they came in; not to mention this is a company vehicle for my small business and at the time I originally contacted the service dept. it was slow season. Now, it’s the middle of my busy season and having to go without the vehicle is going to hurt my business and income to provide for my family! SO FRUSTRATED! More
by DC-PR&SCLLC
Employees Worked With
Eric Dyer
August 05, 2016
2nd time working with Don! This is the second time in 2 years my husband and I have worked with Don purchasing new cars. Both experiences were great! Don goes above and beyond t This is the second time in 2 years my husband and I have worked with Don purchasing new cars. Both experiences were great! Don goes above and beyond to help you get the cars you want, and makes the process a happy one! Thank you Don for your excellent customer service! More
by MM12345
Employees Worked With
Don Batten
August 05, 2016
Klaben #2 What a wonderful experience to purchase our brand new vehicle at Klaben Ford in Kent Oh! We had the BEST SALESMAN, Mr. Ty Davis to provide profession What a wonderful experience to purchase our brand new vehicle at Klaben Ford in Kent Oh! We had the BEST SALESMAN, Mr. Ty Davis to provide professional, courteous service which was highlighted with experience, knowledge and keen awareness of our desire to purchase a quality vehicle. Mr. Davis was friendly and personable! I would recommend my family and friends to purchase their next vehicle at Klaben and most certainly ask for Mr. Ty Davis! Excited! More
by Newbeginning
Employees Worked With
Ty Davis
August 05, 2016
1st Experience My overall experience at Klaben Ford was excellent. They were able to place me into a vehicle that was suitable for me and took into consideration my My overall experience at Klaben Ford was excellent. They were able to place me into a vehicle that was suitable for me and took into consideration my financial needs. My salesman, Danny Sawyer, was very knowledgable and helpful in the termination of my current leased vehicle. I would recommend him to any of my family and friends, and will definitely return when shopping for a new vehicle. There financial advisor, "Wicks" was very helpful as well. More
by Eddie Dobrowolski
Employees Worked With
Danny Sawyer, Eben Wicks
August 05, 2016
Klaben Ford Just brought second cars from Klaben and I am so happy about my Purchased Ty Davis my salesman is great and the staff is friendly ...The service depar Just brought second cars from Klaben and I am so happy about my Purchased Ty Davis my salesman is great and the staff is friendly ...The service department has fix my car with no problem More
by gwebb12
Employees Worked With
Ty Davis, Jason DeMarco
