Klaben Ford Lincoln

Great first service experience This was the first service for my new truck. I had a slight wind noise by the driver's windows that I wanted fixed. The service department couldn't du This was the first service for my new truck. I had a slight wind noise by the driver's windows that I wanted fixed. The service department couldn't duplicate the issue immediately, but didn't just send me on my way like most service departments would. They had another employee drive it as well, and with some extra input from me, they were able to find it. After it was repaired they made it a point to take it on the exact same stretch of road at the exact same speed to make sure it was right before returning the truck to me. I feel like they went the extra mile, which isn't exactly the norm anymore. I dealt directly with three different employees in the service department and all were helpful, accommodating, and knowledgeable. More

Escape Windows We have a new to us 2015 Ford Escape that within the first 6 weeks of ownership the window controls from the driver door started not to operate proper We have a new to us 2015 Ford Escape that within the first 6 weeks of ownership the window controls from the driver door started not to operate properly. We made an appointment with Klaben Ford to have it fixed. The appointment went fine, service consultant was helpful, but they had to order the replacement part and we needed to come back when it was delivered. Although it took an extra couple of days to be delivered, once it was in they allowed us to bring our car in that same day & it took less than 1 hour for everything to be completed. They also washed the car on both visits which was nice especially since it was winter. More

Great experience!! I had a great experience dealing with klaben. I am very pleased with Tyler Kline he was very understanding and curtious.I will continue doing my busin I had a great experience dealing with klaben. I am very pleased with Tyler Kline he was very understanding and curtious.I will continue doing my business with this establishment. More

Best dealership experience ever! From Tyler's quick replies to my emails, to the way Erika talked with my kids, to James' honesty with closing the deal, to Christine's efficiency in f From Tyler's quick replies to my emails, to the way Erika talked with my kids, to James' honesty with closing the deal, to Christine's efficiency in financing, everyone I dealt with at Klaben was professional and good at their job. If you're hesitant about buying at a new car dealership, give Klaben a visit. They're the best! More

JT great again I bought my first brand new truck from JT at Klaben last April. JT made the whole experience pleasant and was very personable. It was a big moment for I bought my first brand new truck from JT at Klaben last April. JT made the whole experience pleasant and was very personable. It was a big moment for me and my father and I couldn't have asked for better service. Unfortunately, I was involved in an accident in October that left my truck totaled and me fortunate to be alive. I knew I would be in need of another vehicle and JT was going to be the person I trusted to find me another truck right for me. He did not disappoint me. If you're looking for a new vehicle, look no further than JT at Klaben Ford. My 2016 Ford F150 is the reason I'm still alive. JT is the reason I bought that truck More

Top Notch Service Dept Klaben sales & service both provide outstanding experiences. Had an appt this past Saturday for an oil change. My service advisor Kyle Scott was so ni Klaben sales & service both provide outstanding experiences. Had an appt this past Saturday for an oil change. My service advisor Kyle Scott was so nice & helpful. Makes maintaining my car so easy. Thank you Klaben! More

Klaben is one of a kind Rich klaben has been working extremely hard to get me what I was asking for and wanted! He spent so much valuable time discussing options and helping Rich klaben has been working extremely hard to get me what I was asking for and wanted! He spent so much valuable time discussing options and helping in more ways than any other dealership has EVER even bothered to do. I am so impressed with Mr. Klaben and the type of business he is running! He recommended Doug Carter to work with me to make sure I got everything I was looking for, and so much more than I was asking for! I was literally shocked when I found out what they were doing for me! I could not be more pleased with my experience and outcome! Also, Jennifer Bowen assisted me with signing documents... she is seriously the sweetest! I have not had a chance to call klaben to thank them but had to take these next few moments to write a review! I HIGHLY RECOMMEND klaben ford in Kent! Such a great experience! Great deal! And beyond all, great staff and people to work with! Thanks again to Rich Klaben and his entire team that helped me get what I wanted! If I could give more than 5star ratings, I totally would! More

Friendly and professional Ty did a fantastic job getting my vehicle in a price range that was affordable to me. He worked hard and I appreciate it very much! I would definitely Ty did a fantastic job getting my vehicle in a price range that was affordable to me. He worked hard and I appreciate it very much! I would definitely return for my next purchase! More

Great experience Joe Bellian was great! He was very approachable and accommodating. Joe and the dealership worked with me to make sure I found a car I loved and made t Joe Bellian was great! He was very approachable and accommodating. Joe and the dealership worked with me to make sure I found a car I loved and made the trade in and rental return extremely easy. Joe was always available when I had questions, never missed a phone call, stayed late to help me with my work schedule and made everything go as quickly as possible. Couldn't ask for a better salesperson. More

2017 Ford Edge Purchase Tyler Kline and Erika Frazee were really helpful and friendly! My boyfriend and I came in just to test drive some cars and ended up leaving with keys Tyler Kline and Erika Frazee were really helpful and friendly! My boyfriend and I came in just to test drive some cars and ended up leaving with keys to my new car! They were knowledgeable about all of the features and matched me up with the ideal car I was looking for. They gave me all of the information I needed to make my decision and patiently waited while I contemplated everything. They stayed late to finish everything so I could take it home that night and to take my photo. James Stickler also made me feel very comfortable with the entire process and went above and beyond to make sure that I would be happy with the purchase and get a fair trade and price for the new vehicle. More