Klaben Ford Lincoln

Another Great Leasing Experience! We have had multiple leases through Doug Carter at Klaben Ford, and we wouldn't go anywhere else. Doug is always friendly, professional, helpful, and We have had multiple leases through Doug Carter at Klaben Ford, and we wouldn't go anywhere else. Doug is always friendly, professional, helpful, and very efficient. The overall experience is always A+++. More

always satisfied.Pleasent experience, every visit service reps communicate everything. answer every question. i leave satisfied, every time.the waiting area is clean and comfortable.relaxing atmospher service reps communicate everything. answer every question. i leave satisfied, every time.the waiting area is clean and comfortable.relaxing atmosphere.I am back for my third vehicle since 2011.I am buying this one. More

Helpful, no pressure tactics! I was approached in the lot to see if I had any questions, and I just wanted to look around at the stock-- the salesmen, Eben Wicks, actually let me w I was approached in the lot to see if I had any questions, and I just wanted to look around at the stock-- the salesmen, Eben Wicks, actually let me without grilling me. He said he'd be available inside if I did have any questions. I decided to test drive a vehicle and the process wasn't a grueling time suck, Eben was able to explain the differences in trims to me and I took one for a spin. The test drive was actually fun, I was able to speak with Eben about more than just the car which helped ease some of the nerves I had. I knew I would be purchasing a vehicle in the near future-but I knew I could wait for a bit if I wanted to as well. I found the vehicle that I wanted (all the amenities I was desiring) and it was thankfully affordable. Both Eben and Doug Carter worked with me and thoroughly explained my options and allowed me the chance to think things over before I made the decision. I really appreciate that they gave me time and space to make my decision. In fact, I left the dealership to think on it-got home and knew it was the car for me right when I walked in my door. The financial portion was explained thoroughly by Jennifer Bowen-she was super organized and efficient. I accidentally filled out the wrong portion of one of the contracts and she wasn't phased, she just whipped up another one and let me start over. She was kind and didn't make me feel silly for asking questions. I really enjoyed all of my interactions with each of the folks I dealt with, at one point-I was asked if I knew Eben because we were getting along and telling stories of our past athletic injuries and cracking up one another. He was a good dude, same with Doug Carter-we share a mutual friend and that was cool to find out. More

Very informative Been coming here for years. The salesman is very kind, and knowledgable. Always professional and handled us in a timely manner. I will be referri Been coming here for years. The salesman is very kind, and knowledgable. Always professional and handled us in a timely manner. I will be referring all my friends! More

Lease Vehicle Comparison My company offers three types of vehicles that we may select as our company car through a lease program. Out of the three only one is a Ford make. I My company offers three types of vehicles that we may select as our company car through a lease program. Out of the three only one is a Ford make. I explained this to Mr. Bryant and he asked if I had the paperwork on the vehicle with options. I informed Mr. Bryant that if I choose this Ford, my company would more than likely not be placing this lease order through Klaben due to location. Mr. Bryant found a comparable vehicle and explained all of the features of this vehicle and answered all of my questions. Mr. Bryant is an asset to Klaben, I haven't had this type of exceptional customer service for a very long time. Plus, with his enthusiasm and knowledge pertaining to the 2017 Escape. I believe I will be choosing Ford as my next leased vehicle. More

Best car buying experience Matt made buying a car for my daughter quick and painless. He was ready for us when we got there and got us the best deal for the car. Matt made buying a car for my daughter quick and painless. He was ready for us when we got there and got us the best deal for the car. More

Fantastic Customer service. JT is the GUY What a great Experience. I would recommend the dealership and JT to anyone looking for a new car. Great customer service. A+++++ Thanks again for What a great Experience. I would recommend the dealership and JT to anyone looking for a new car. Great customer service. A+++++ Thanks again for the new Explorer. More

Always a pleasure We are in double digits of the number of cars purchased from Klaben and we ALWAYS get a great deal and great value. The entire staff from the greetin We are in double digits of the number of cars purchased from Klaben and we ALWAYS get a great deal and great value. The entire staff from the greeting to sales to finishing the financials with Christine, Klaben really delivers! More

A great experience Stopped in at Klaben Ford in Kent,Ohio to browse new and used vehicles. Started talking to Salesman Nate Bryant about pros and cons of different cars Stopped in at Klaben Ford in Kent,Ohio to browse new and used vehicles. Started talking to Salesman Nate Bryant about pros and cons of different cars that led to the purchase of a Ford Fusion. Nate was very knowledgeable and a great help. The whole Klaben team was friendly and easy to talk to,will definitely buy my next car at Klaben Ford again!!!!! More