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Klaben Ford Lincoln

Kent, OH

5.0
14,828 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,828 reviews

February 06, 2017

Friendly. Knowledgeable .. Tim Sterling and Kenny King ... went above and beyond to get me in my new fusion .... very friendly knowledgeable..... making my car buying experienc More

by Shawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny King
February 06, 2017

Klaben Ford Lincoln Excellent service and easy to work with. Everyone went out of their way to assist us and we feel we were given a fair price for the new vehicle. Dan More

by Regan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Peters
February 06, 2017

Great JT was an amazing salesman, making it easy and stress free to find and purchase a car. By far the best car buying experience I've ever had, and a lot More

by Jessek1320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tetreault
February 06, 2017

Dan Peters was our salesman. Dan was extremely helpful in explaining in easy to understand terms the workings of my new MKC Lincoln. He has called and emailed several times to se More

by Tina 2/2/2017
Recommend Dealer
Yes
Employees Worked With
Daniel Peters, Stephanie Slomberg
February 06, 2017

always very professional and friendly. I gave this review because the service center takes good care of me and my car. I am a widow who is 77 years old and I trust them to keep my car in More

by jjcharton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2017

2 hour oil change! Once again, I had an appointment for an oil change/tire rotation on my 2015 Expedition that took over 2 hours! My appointment was for 11am. I dropped More

by HAIRGUY935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2017 -

Klaben Ford Lincoln responded

Thank you for taking time from your day today to speak with me about your recent service visits. I value your feedback from our conversation and I appreciate the details that you shared with me. Again I'm very sorry that we didn't provide you with timely service. There's no excuses, we failed. We didn't live up to your standards or ours. I know we can do better because we almost always perform at a higher level than you recently experienced. We're thankful for your loyalty to Klaben over the past 10+ years. Customers like you are the very essence of our business and I'm very sorry that we let you down. I hope you'll give us another opportunity with both the MKS and the Expedition. Sincerely, Carl Bujorian Service Director Klaben Ford Lincoln, Inc. 330-593-6722 cbujorian@klaben.com

Feb 07, 2017 -

Klaben Ford Lincoln responded

Thank you for your time on the phone with me today and especially for your candid comments. Your business and your feedback are very important to the entire Klaben Team. We ask for your feedback and we take it seriously. I very much respect and appreciate the professional and constructive nature of your comments. I apologize that we failed to deliver the level of customer service you have come to expect from Klaben. We have the resources and intention to do so much better but we dropped the ball. No excuses!. Your business and loyalty are very important to me and the Klaben Team. Thanks for allowing us the opportunity to regain your confidence. Without customers like you, our success is not possible. I remain at your service. Rich Klaben Klaben Ford Lincoln, Inc. 330.673.3139 ext 242

February 05, 2017

Another Great Experience at Klaben I have been going to Cleven for my last five or six vehicles and I have worked with a few different agents, all of them have been very helpful and ea More

by Kev791979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Slomberg
February 05, 2017

Great service. Check in was easy and courteous. Chap did an awesome job on my truck. Always a good experience when. I come in. Thanks for the great job. More

by DLAFLIN13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
February 05, 2017

Recall and oil change The employees were very nice and courteous. My work was completed in the time promised. Very happy with the dealership. I would recommend klaben ford More

by shrews2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
February 05, 2017

Very happy We appreciate all of Bob's help.Loved the quick in and out process and got exactly what I wanted!Great salesman and we will be back again. More

by Ford4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
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