Klaben Ford Lincoln

Pleasant Purchase Experience Purchased a certified pre owned Escape. Large selection of vehicles to choose from. Doug Carter did an excellent job answering all my questions. No Purchased a certified pre owned Escape. Large selection of vehicles to choose from. Doug Carter did an excellent job answering all my questions. No pressure, just helpful through out the process. More

Buddy Moore Very friendly and helpful. Was very understanding of what i wanted in my new car, and handled a previous dealership issues with ease. Thank you Buddy Very friendly and helpful. Was very understanding of what i wanted in my new car, and handled a previous dealership issues with ease. Thank you Buddy Moore. More

First visit to service dept Took my wife's car in for the first scheduled maintenance visit. Klaben assigns service advisors to each customer, and this service advisor is your p Took my wife's car in for the first scheduled maintenance visit. Klaben assigns service advisors to each customer, and this service advisor is your point of contact throughout your ownership of the vehicle. I was assigned Anthony Wilson. Anthony did a great job explaining the process, and most importantly, delivering on what he told me. My only suggestion/recommendation, would be to have brochures of the current model cars in the waiting area. I was interested in reading/getting information on a vehicle, but was unable to do so since the sales area was not open at 7:30am. More

Experience Great experience. Mona is very customer conscious. She is always friendly, professional and helpful. Also makes sure our charges are correct. Great experience. Mona is very customer conscious. She is always friendly, professional and helpful. Also makes sure our charges are correct. More

Service Always great service, from going so many times, a lot of people know me by name, a pleasure to go there for my service. They take very good care of my Always great service, from going so many times, a lot of people know me by name, a pleasure to go there for my service. They take very good care of my car, and will wash it before returning it to me. Thanks Mona More

Love my EDGE!! Great experience...! Came to Klaben Ford because of the integrity of the name, purchased my new EDGE because of Doug Carter & Steve Perkins!! Thanks Great experience...! Came to Klaben Ford because of the integrity of the name, purchased my new EDGE because of Doug Carter & Steve Perkins!! Thanks for all your time and effort! More

Outstanding customer service department. From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was From the initial intake for service to the personal assistance I received ( walking with the aid of a cane) to the placing my car at the door (it was raining) I can only say what an outstanding experience I had. Great service personnel. More

Great service, great people I bought a car from Klaben Ford again, because the service I get is always top notch. Roscoe Woodberry helped me find a car, and listened to what my w I bought a car from Klaben Ford again, because the service I get is always top notch. Roscoe Woodberry helped me find a car, and listened to what my wife and I were looking for in a car. There was no pressure to buy, and no efforts to upsell us beyond what we wanted. I would definitely recommend going to Klaben Ford and working with Roscoe. More

Great experience My experience with JT was great. He made everything easy and a wonderful experience. He made sure we were comfortable and had all the information we n My experience with JT was great. He made everything easy and a wonderful experience. He made sure we were comfortable and had all the information we needed. Mr. August Koch did a great job cleaning up the scratches and things that were on my car and it looks great More

Thank You!! I want to give a Huge Thank you to Tyler, Matt, Christina and of course Mr. Rich Klaben. I am amazed at the length you went to make sure I left there I want to give a Huge Thank you to Tyler, Matt, Christina and of course Mr. Rich Klaben. I am amazed at the length you went to make sure I left there with more then I even asked for. I can not say thank you enough! Definitely a customer for life! More