Klaben Ford Lincoln

Superb Sales Process! Being a sales professional myself in the Class A industrial truck market, I am particularly observant (though not a snob!) of how other sales professi Being a sales professional myself in the Class A industrial truck market, I am particularly observant (though not a snob!) of how other sales professionals operate. I can say without hesitation, the purchase of my Ford F150 was executed by professionals that care about what they do. Tom Nicodemus and Gene Grabiec are a pleasure to deal with, and I got a great truck for an excellent price. Thanks so much! Curtis Coley More

Klaben, closer and (more wonderful) than you think! It took getting my car rear-ended and pronounced 'dead' for me to go and get a new car. I was not looking forward to this. Here is my experience: It took getting my car rear-ended and pronounced 'dead' for me to go and get a new car. I was not looking forward to this. Here is my experience: WOW! How many times can you put the word Trust with a car dealership? You CAN here. T for Time. Jeff took so much time with me to help me find the exact vehicle for my needs. R for Reliability. When Jeff said he was going to call he did, when he said he was avidly looking for a fit for me, he was. U for Understanding. Jeff not only understood my needs but he understood ME and what I needed. S for Sincerity. Jeff sincerely wanted to help me find what was right for ME. He seemed sincerely happy for me when HE found me my vehicle. T for Truth. I did not feel like I was being pitched to. Jeff was truthful and did not pull any punches. Frankly speaking the finance ladies (Christine and Laura) were great. It was more like a party than a paper signing session. I not only got a vehicle but Jeff helped me find something that ENHANCED my LIFESTYLE. Not just a car. You can't put a price on that. Well I guess you can, and they had a great price! Wonderful, VERY VERY VERY grateful. Jeff has more than just his team mates on his side, he has a wonderful personality that comes through. Wonderful experience that in the beginning I was NOT looking forward to. HIGHLY ENDORSE! More

New to Klaben This was my family's first visit/purchase at Klaben and we were quite impressed with the overall experience! Don Batten provided excellent customer se This was my family's first visit/purchase at Klaben and we were quite impressed with the overall experience! Don Batten provided excellent customer service and really takes his customers needs and interest personally. There was absolutely no pressure to purchase a vehicle like we have gotten from other dealers! Don made the whole car buying experience easier and we were more at ease during the process! We will definitely be buying from Klaben again and recommending Don Batten to our family and friends! More

Use Car Purchase for my 16 year old daughter I contacted Doug Carter about purchasing a used car for my daughter who just started driving. Doug called me regarding a vehicle that they had just t I contacted Doug Carter about purchasing a used car for my daughter who just started driving. Doug called me regarding a vehicle that they had just taken in. Doug was going on vacation but briefed Mike Cooney on the purchase and everything went extremely well. Great job by all involved!! More

Satisfaction This was the 14th car I have purchased from the dealership, that says a lot right there. Mike was a great and went the extra mile. This was the 14th car I have purchased from the dealership, that says a lot right there. Mike was a great and went the extra mile. More

Graboski family This was our second purchase from Roscoe at Klaben. Phenomenal sales and service. He went above and beyond to get us the deal we were seeking and kept This was our second purchase from Roscoe at Klaben. Phenomenal sales and service. He went above and beyond to get us the deal we were seeking and kept our little one and us content and comfortable throughout the process. Highly recommended to all! More

Ms. Dwayonna Brown This was an amazing experience for me. Mr. Davis help me in so many ways to make one of the most important decisions of my life and I appreciate his p This was an amazing experience for me. Mr. Davis help me in so many ways to make one of the most important decisions of my life and I appreciate his patients as well as his knowledge during this time. Excellent service!!!! More

Lowell new MKZ lease I was recommend to Klaben by a friend who has a 2013 MKZ. The salesmen I worked with were Dan Peters and Don Batten they were both knew their cars. I was recommend to Klaben by a friend who has a 2013 MKZ. The salesmen I worked with were Dan Peters and Don Batten they were both knew their cars. I enjoyed that I was not pushed or hard pressured into buying. I was able to drive different models to make sure I was satisfied before making a decision. I had looked at other dealers and makes but I felt like I was being treated as family at Klaben. The follow up has been great, making sure I knew the different features of the car. I have already recommended a couple friends to Klaben for new cars. Thanks for the experience... More

Awesome Experience! I never thought I would pick the SPARKLY BLACK 2014 Focus, but I did!! Danny Sawyer was an awesome, fantastic and very patient salesperson. He explain I never thought I would pick the SPARKLY BLACK 2014 Focus, but I did!! Danny Sawyer was an awesome, fantastic and very patient salesperson. He explained everything I needed to know and was very understanding of what I wanted. I would highly recommend him and Klaben to everyone!! More

Purchase of my new car. I entered the dealership and was greeted by Jim Wilson. I was searching the inventory all weekend and came in to drive the escape and the fusion sinc I entered the dealership and was greeted by Jim Wilson. I was searching the inventory all weekend and came in to drive the escape and the fusion since I liked sitting higher in the Escape but the ride comfort of the fusion. I have previously owned a 2004 Escape XLT and a 2007 Fusion SEL. Jim quickly found the 2014 Escape I wanted to drive which was great but the minute I got into the 2014 Fusion, I knew that this was the perfect vehicle for me. It has all the technologyand the navigation system that I was looking for. The 10 way power seat allows me to sit high and is very comfortable. The engine is just as powerful if not more powerful than the V-6. After deciding on the Fusion, I was greeted by Roscoe who helped go over the financing options. I took a few days to think things over. Jim and Roscoe called the next day to see if they could answer any questions. On May 8, my husband drove the fusion and loved it also. Jim was very patient as he went over all the options in the vehicle and also set up the sync for my phone. Christine helped us with the paperwork and also was very kind explaining our options. I would recommend Jim and the staff at Klaben highly. More