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Klaben Ford Lincoln of Warren

Warren, OH

4.9
3,480 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
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3853 Youngstown Rd.

Warren, OH

44484

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Showing 3,480 reviews

July 27, 2020

You guys rock! I came into the dealership on Monday July 20, 2020 and filled out a credit application with Mike. The following day after speaking with him on the ph More

by cmmiller02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Burk
July 24, 2020

New brakes and oil change got a Routine oil change. Had to get new front brakes. wish they were cheaper in price. No other comments. Why have a 25 word minimum?. More

by Kathy s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
July 23, 2020

Service you can trust. My sister referred me to Mike. She said, "I trust him". Now I know why. Not only did I feel I got a good deal. He answered and covered every item a More

by Eli
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2020

Amazing! This dealership had the right car at the right time and made everything as smooth as possible. I was in my new vehicle within 2 days! More

by Nohairmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Valesky, Natalie Burk
July 19, 2020

Stan was very nice. I was buying my son his first car and was a pleasant experience. I would recommend people to purchase here in the future. thanks More

by hogbacks
Recommend Dealer
Yes
Employees Worked With
Other Employees : Natalie Burk, Stanley Kosinski
July 16, 2020

It is always a great experience at Klaben Ford. This is my 3rd vehicle purchase with Jim Valesky. Jim and the whole Klaben team is friendly and knowledgeable. I highly recommend Klaben for your next vehicl More

by Desireenwilmoth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Valesky
July 16, 2020

I was happy they had the part but unimpressed by the communication and price since I bought the car there. I was charged msrp for a part that should not have went this soon. I was not told how long the More

by Service Call
Recommend Dealer
Yes
Employees Worked With
John Renier
Jul 17, 2020 -

Klaben Ford Lincoln of Warren responded

Thank you for responding to my request to continue the dialogue by phone. The conversation we had provided valuable insight into your experiences at our store. Again, when we fail, we take it seriously. On behalf of the Klaben Team, I sincerely apologize for the negative impression we left with you and appreciate the opportunity you have given us to regain your confidence. Mike Klaben Sr, Klaben Ford Lincoln of Warren.

Jul 17, 2020 -

Service Call responded

Thank you. As a follow-up, the owner spoke with us and was very interested in what we had to say. I think that speaks volumes for this business. Everyone can have an “off day” and the willingness to look at their practices and improve makes this a business that I would shop again.

July 14, 2020

appointment for recall on mkx Karl made sure all parts were in for recall appointment, had oil change and tire rotation as well, in and out very expediently. John is very good wit More

by jdkbesposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Fauvie, John Renier
July 13, 2020

Love my Transit! The purchase was fast and easy and everyone on the sales team was very friendly and nice! I enjoyed doing business with Klaben and how quickly everyth More

by MJSHAW1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Burk
July 10, 2020

I actually enjoy taking my car in for service. These guys make it relatively painless. They are fast, efficient and friendly. The lounge is clean and comfy, not a bad place to wait. More

by Lisa B
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier
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