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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,070 Reviews
Call Service Center (330) 369-4444

1,070 Reviews of Klaben Ford Lincoln of Warren - Service Center

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February 11, 2022

Ben was very courteous and knowledgeable. He kept me informed of the service provided. I have dealt with other service department personnel in the past and received the same courtesy. More

by VGSATTERTHWAITE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Ben Williams
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Feb 13, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 08, 2022

Almost every time I am there, John is the service guy who takes care of me. I took in two vehicles, and he made sure everything was taken care of. More

by Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
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Feb 10, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

February 08, 2022

Will not honor tire warranty that was purchased with my new vehicle. 80,000 mile Michelin tires that needed replaced after less than 30,000 miles. Will not go back for any service or to buy a new vehicle. More

by BARNY6471
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Burk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Williams
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Feb 09, 2022 -

Klaben Ford Lincoln of Warren responded

Thank you for your candid feedback. We apologize for your unsatisfactory experience relating to your tires. We value your business and your long term relationship with Klaben. We would welcome the opportunity to discuss the situation further with the hopes of achieving an acceptable and agreeable resolution for you. While the road hazard insurance on your tires does not cover tread wear and the original equipment tires provided by the manufacturer do not come with a tread wear warranty, we believe we can come together on a mutually agreeable solution. Feel free to call me at (330)369-4444 Extension 112. Again, I apologize for your dissatisfaction. Mike Klaben Sr.

Feb 10, 2022 -

BARNY6471 responded

Apparently the issue has been resolved by your response. I am wrong for assuming that tires should last more than 30,000 miles, thus no warranty. Thank you for your response to my issue. I still will not be back because you probably won't be able to meet my expectations about the tires. Sorry to have bothered with such a petty problem.

Feb 10, 2022 -

Klaben Ford Lincoln of Warren responded

Your feedback and all customer feedback is not a bother, it is a valuable tool used to help our team do better.The invitation to call and discuss a resolution is still open. Either way, we respect your decision.

Feb 12, 2022 -

BARNY6471 responded

John Renier called me to work out a satisfactory resolution about the tires. Called Michelin to resolve the problem. Received 4 Yokohama 60,000 miles tires for approximately $35.00 by using Fordpass points and tire warranty. He went well above and beyond to resolve my issue. It is greatly appreciated by me. Klaben is lucky to have an employee who cares about his customers and takes the time to help as much as possible. Thank you John.

February 04, 2022

Everyone was very kind and courteous. All of my questions were answered. It was a busy time when I was there, but I do wish my car would have been washed before it was brought back to me.... More

by MD126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

February 01, 2022

I am always pleased with the service received at this dealership, although I wish I could make an appointment for service. More

by BABP2800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

January 28, 2022

Very friendly! They let you know everything that is going on with your vehicle through out the whole visit. Clean ..comfortable place to wait while your vehicle is getting serviced. More

by linlove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Report | Print
Jan 31, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

January 25, 2022

Love the service guys and the cashier was awesome!!! clean and friendly environment. Would recommend. More

by DMCDOUGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Ben Williams
Report | Print
Jan 27, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

January 19, 2022

The most accommodating and friendly atmosphere and service around! Would recommend to everyone! 10/10, 5 stars!! More

by JCHISMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Papantonakis, Ben Williams
Report | Print
Jan 21, 2022 -

Klaben Ford Lincoln of Warren responded

Reviews like yours provide encouraging feedback! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Thank you so much for choosing Klaben Ford of Warren as your first choice for service!

January 18, 2022

I called to make appt for ail change but on Saturdays they said they only accept walk ins.. there were 4 cars ahead of me. I was there for two hours other then that great service! More

by laureniaderosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Renier
Report | Print
Jan 21, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, thank you for taking the time out of your day to tell us about your recent service experience. We hope you continue to choose Klaben Ford of Warren for all your vehicle needs! Take care!

January 17, 2022

Very quick and fair dealership to work with and would highly recommend them for service. More

by john@johnnyks.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Potashnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Renier, Nick Papantonakis, Ben Williams
Report | Print
Jan 19, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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