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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
997 Reviews

997 Reviews of Klaben Ford Lincoln of Warren - Service Center

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June 10, 2021

Klaben's has the best service department, always going above and beyond for the customer! Unlike most dealerships, their lube rack doesn't require an appointment! More

by JSCOTTR9091
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2021

Handled my recall quickly and serviced my AC in a timely manner. Pricing was up front and repair works great. Service department was, as always, friendly and communicative. Thank you! More

by richmascio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2021

All of the service people were very friendly. The check in was fast and convenient They not only addressed my issue but also found a service update issued for my vehicle and installed the update. More

by DOAKJL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2021

wouldn't consider taking either one of our Fords anywhere else. Always been treated with the utmost respect and courtesy. We have the confidence that when we pick up our car everything has been done very p More

by r516932
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2021

All service on my wifes mkx is performed at Klaben. Very courteous and friendly service staff as well as knowledgeable about the vehicle. From PM work to anything else related, they have the computer More

by jdkbesposito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben-service
June 01, 2021

Klaben Ford Lincoln of Warren is a friendly car dealership. I have taken my car there for service for many years. Always received outstanding service. More

by DMKINCAID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021

Klaben Ford is the only service shop that I will take my Fords to. Outstanding service and I can trust John and the other advisors that everything will be done properly. More

by JimW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Keep up the good works. I tell people that you do a good job job fixing my car. You let us what the problem is. More

by JCSR456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021

Keep up the good works. You are on the ball keeping me updated on my car. You let me know about what has to be done More

by JCSR456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021

I was there on May 14th to have the works done on my grandsons car. the service guy asked if i wanted it washed and i said yes when i received it back it was never washed. #2 i asked for the brakes to b More

by duke6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Renier
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Klaben Ford Lincoln of Warren responded

We sincerely apologize for your dissatisfaction. Our goal is to provide a pleasing,hassle-free customer experience. We clearly failed to do so in this case. We would value the opportunity to discuss your brakes and reach a solution that satisfies you. Feel free to call me at (330)369-4444 Extension 172. Thank you. John Renier, Senior Service Advisor.

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