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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,743 Reviews

4,743 Reviews of Klaben Ford Lincoln - Service Center

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June 25, 2021

I like working with Pat and Brian, but I still think you are very short handed. Had to wait a long time for an appointment. I may have to look for another facility to do my work for me. More

by gedaddy10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy, Brian Thompson
Jun 26, 2021 -

Klaben Ford Lincoln responded

Thank you so much for your positive review. I want to assure you that we are making great progress on expanding capacity. Your next visit will certainly be more to your needs & schedule than the last one. If you have and questions or if I can help you with anything, please call me. Thanks again for being a loyal Quick Lane customer. Pat (330)593-6800

June 25, 2021

We found the Klaben Ford service department to be very professional and accommodating. From vehicle repair to the use of a loaner, Klaben once again meet all expectations.. More

by riggt1856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Did thorough work, and corrected faults I was not aware off. They just did not fix the wind noise problem. More

by steve.sgm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 24, 2021

I experienced a minor problem with my service, but it was quickly handled to my satisfaction. The service manager and service rep. could not have been any more accommodating. I would recommend Klaben service More

by JES5945
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
June 23, 2021

The service personnel is polite and professional. Knowledgeable and highly qualified More

by darlene.d.smith Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2021

As usual, Mona Crooks was super helpful as she expedited the work on my truck. Daily calls of progress etc, kept me updated and informed. Zero stress with the Klaben team!! Terry Baughman also goes above More

by OPARDEEII
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2021

Total overall experience was great. Tyler was informative and conscientious. He provided a rental car when mine wasn’t ready when promised. All repairs were done as expected. The only hiccup was that I reque More

by myinfohwy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2021

Mario was very helpful and courteous.Klaben continues to Mario was very helpful and courteous. Klaben continues to be my go to dealer and even though it’s a little further from my house it’s worth it More

by Drgroth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 19, 2021

I was in for a safety recall. They had a driver handy to take me home and pick me up. My recall was done right the first time so no service was really needed. Wish they would have still washed my car but o More

by DDECH429
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 16, 2021

if i bring my car in to klaben for a certain repair i do not want my car gone over to tell me there may be something else wrong, i just want it repaired for the reason i brought it in for, i don't need a n More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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