Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,317 Reviews

5,317 Reviews of Klaben Ford Lincoln - Service Center

Sort by
March 21, 2022

I appreciate the concern that Joe French has shown over the relatively minor electrical issues in my Escape. Whenever Joe isn’t available, Mona Crooks is always quick to help me. Mario took care of an ap More

by DAVE_WMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

March 20, 2022

Wonderful service. Punctual. Great people. We love Joe French. Klaben has always been good to us. More

by hannonc00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 20, 2022

He was very quick and friendly. Explained every thing very well and was very helpful. More

by Gregll1781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Mar 23, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 19, 2022

Service dept is very accommodating and great to work with! Don’t mind driving to Kent to bring it in. More

by fondalet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Mar 22, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

March 19, 2022

Excellent experience working with the service department at Klaben. Joe French did a thorough job of explaining the 30,000 mile check up on our Continental. He is personable, knowledgeable and makes the e More

by r_trausch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2022

This was my first visit at the Ford Service Center and I was highly impressed. Brandin was helpful, kind and so easy to work with! My service was done quickly and efficiently-all around great experience! More

by Mariakwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
March 18, 2022

We have been customers of Klaben for 20+ years. Everyone is very kind and professional. Most recently we had our F-150 serviced , Tyler was extremely helpful in explaining the service and associate More

by dd8669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba, Tyler Schultz
Mar 20, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tyler here at Klaben Ford! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 18, 2022

Mike knows my vehicle inside and out, and always provides sound advice. Very happy with the service. More

by palmtsp1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

March 18, 2022

Had my first oil change and inspection since I purchased my Ford Ranger from Klaben Ford And just like my awesome experience with buying my truck I also had the same experience at the Klaben Ford service d More

by brucekob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
March 18, 2022

Last week my grand son encountered a large pot hole and caused the need for a four wheel alinement. Brandon was able to get the car in quickley and do the repairs the same day. Thanks Brandon!! More

by BILL44224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Mar 20, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brandon here at Klaben Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

...
191
...