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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,731 Reviews

4,731 Reviews of Klaben Ford Lincoln - Service Center

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February 24, 2021

These guys are amazing!!! Not only did they repair my car in 1 day, they also cleaned my car inside and out!! They were also a great help with my claim, I would highly recommend! More

by CARSONKLINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
February 23, 2021

Always take good care of me when I’m there. The only down side is it takes 1-1/2 hours to do an oil change. More

by JBINKENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
February 22, 2021

Joe got our 17 Fusion and 18 Edge scheduled for routine service at a time that was convenient for us. He suggested several other services we needed.. The estimated time to do the services was right on. More

by Hhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2021

I purchased a certified Expedition from these guys last year. The vehicle itself has had a few issues but Klaben has been nothing short of amazing in helping to address them. Tyler in service and Matth More

by ford_owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Garred
February 22, 2021

Nick had a great customer service. He was so nice and was able to help me out. Best experience ever with this company. I would definitely recommend this company! More

by Csese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
February 22, 2021

You did an excellent job on the body work for my car. If, and hopefully never, I will be back for body work to Klaben. More

by wen00711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Workman
February 20, 2021

Kim is excellent to work with scheduling, details on the needed work and suggested additional maintenance. She ALWAYS follows up and makes my experience stress free. Awesome Klaben Associate. More

by Searcy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Searcy responded

Excellent service and communication! Work is always spot on. Kim does a great job with covering all basis with services needed and completed!

Sep 16, 2022 -

Searcy responded

Another perfect service from Kim Wolfram at Klaben Ford in Kent! Thorough review of services that were done and always keeps me up to date on other services my car might need in the future!

February 19, 2021

Needed some repair and service work on my Jeep. Brandon and the rest of the team at Klaben did an excellent job. Not only found a couple of areas to save me some money, but also picked up and dropped off m More

by Mcbball52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
February 19, 2021

Klaben is amazing! Both the dealership and the body shop! They truly treat you with kindness and courtesy! We are loyal customers to both and will continue to be! I highly recommend them! Alicia Jolly More

by a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
February 19, 2021

In today’s world, not everyone has 90mins to wait for an oil change and tire rotation. Wish there was an express option for those of us who don’t have that time. More

by Ritzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott, Matt Moyers
Feb 21, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and for the positive marks left as well. We take this feedback and share it with our entire team allowing us to reflect and know where we are succeeding, as well as areas requiring our attention. All of it is taken seriously and provides our team valuable insight for improving the experiences we provide to our guests. I apologize for not delivering on every aspect of your visit in an efficient manner. No excuses, we failed. We have discussed internally and recognize how and where we failed to make adjustments and provide options that would have provided a more expeditious and positive experience. I attempted to reach you via phone in order to personally apologize, share these thoughts and thank you for many years of loyalty to and advocacy for the Klaben organization. Your business is appreciated and respected, but the relationship gained is more important to us than anything. Thank you again for your feedback. I have provided my contact information if you care to share additional insight and further discuss your recent experience as well as for your future reference. I and the entire Klaben team remain at your service. Stay well. Sean Bradford – sbradford@klaben.com

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