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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,313 Reviews

5,313 Reviews of Klaben Ford Lincoln - Service Center

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January 18, 2022

One of the most professional service organizations I have ever visited. Everyone goes above and beyond and the most impressive aspect of this dealership is how everyone helps their colleague out and no ques More

by BHORRIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 18, 2022

They always do a great job working on my car. They communicate well. They are super efficient and thorough. More

by atjw247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2022

I have been a loyal Klaben customer for many years now and that is because every experience has been fantastic, whether dealing with sales, finance, body shop or in this case, service. The service depart More

by Saxgod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

January 17, 2022

Went above and beyond to help me after a tire was cutdown on the highway. Service was done really fast to get me back on the road. A few other issues were found and corrected as well. More

by CPILZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 15, 2022

I have been going to Klaben Ford for decades!!!! That in itself should tell you that if you're not going to Klaben, you're at the WRONG place! Excellent staff & service! More

by BILLNEITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2022

I scheduled a works oil change package and received fast courteous service. The service writer explained my complete car inspection that was included. More

by BENCHMN602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
Jan 17, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 15, 2022

I have always been treated as a valued customer. My questions were answered fully. The counter rep Mike B always makes sure I get the most for all my discounts. Very pleased with the Ford discount prog More

by evanovich, john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 14, 2022

Service department always takes care of me. Joe is very professional, I’ve been dealing with Klaben‘s for probably 20 years I will never go anywhere else. More

by bduncan1665
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Joe here at Klaben Ford! We're looking forward to your next visit with us!

January 14, 2022

Service Department is great! Always friendly and willing to help get me in and out in a timely manner. More

by SUEROCK2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

January 13, 2022

I was very pleased with my service manager.He told me with the other service that I needed could wait until a later date. That way I didn’t have to wait 3 hours, just got an oil change. More

by narvay
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2022 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

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