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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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January 21, 2022

Always treated nicely with good service as promised. Recommend Kim to relatives for honest, straightforward service. More

by johnnyfree
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 20, 2022

We had a warning light come on and they said it had a lot wrong. They took my husband home and were very nice. More

by MLSOZ21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2022 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 19, 2022

Excellent dealership.Mike Brandvold works in the service department and has always been kind and courteous to me.All around the service has been excellent. More

by Hoovey77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 19, 2022

I find the dealership and Service Department personnel extremely friendly and helpful. I have received excellent service and support from Klaben; keep up the good work! More

by ZACK1852
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 19, 2022

Great service great people and very helpful and caring. Mike made suggestions so I would not run into problems down the road if I didn't get some things done on my vehicle. really appreciated it. More

by Juice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Juice responded

Great place to get a vehicle and all services

January 18, 2022

Body Shop Manager Artie and his staff did an outstanding job of repairing our damaged 2014 Ford Explorer. More

by rockylj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Workman
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

January 18, 2022

One of the most professional service organizations I have ever visited. Everyone goes above and beyond and the most impressive aspect of this dealership is how everyone helps their colleague out and no ques More

by BHORRIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

January 18, 2022

They always do a great job working on my car. They communicate well. They are super efficient and thorough. More

by atjw247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 18, 2022

I have been a loyal Klaben customer for many years now and that is because every experience has been fantastic, whether dealing with sales, finance, body shop or in this case, service. The service depart More

by Saxgod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

January 17, 2022

Went above and beyond to help me after a tire was cutdown on the highway. Service was done really fast to get me back on the road. A few other issues were found and corrected as well. More

by CPILZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

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