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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,317 Reviews
Call Service Center (330) 673-3139

5,317 Reviews of Klaben Ford Lincoln - Service Center

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December 02, 2021

Great service on my 2019 Lincoln MKZ., Pick up, delivery, and maintenance of the vehicle was handled on time and as scheduled. The service department did an excellent job. More

by PAPASJENNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

December 01, 2021

Quickly found the broken air sensor part in Cleveland, and had it ready to go by noon. Well done! More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
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Dec 04, 2021 -

Klaben Ford Lincoln responded

Hi Heather, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

November 29, 2021

Klaben Ford Lincoln offers a great experience, whether Sales or Service. I appreciate the friendly, knowledgeable staff and especially love the Lincoln Concierge Service when having my vehicle maintained. More

by CMCBSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 29, 2021

Klaben has a great service department. I always feel that they are very honest and don’t try to sell me services I don’t need. Mario is very friendly and professional. I highly recommend the service departme More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
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Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 29, 2021

I am always pleased with my service. Mike always treats me well and helps me take great care of my car. More

by Paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello Paula, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 28, 2021

The Quick Lane always does an excellent job. Pat Sandy is consistently excellent! Klaben in general is one of the beast dealerships in town. More

by paul.milano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Report | Print
Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 26, 2021

It took a little longer to get in for a oil change . But your service department did a good job. The complimentary car was ok . Maybe clean the tires a little better. But it was free. Thanks More

by HD71479806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 26, 2021

Always great service, on time delivery, clean facility, knowledgeable staff, great price. Mona is the BEST! More

by Nahrstedtlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

November 25, 2021

Excellent service and great personal attention to the problems with my vehicle. Loaner car also was great. More

by robtdupont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
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Nov 30, 2021 -

Klaben Ford Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 25, 2021

Oh my Gosh I love Mario away takes care of my family. Klaben team is always amazing and jumps in to help with any questions or problems you have. I will always us Klaben. More

by GusAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
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