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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,388 Reviews

5,388 Reviews of Klaben Ford Lincoln - Service Center

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December 08, 2021

The Service Department, especially Tyler and Sean Bradford sincerely care about the satisfaction of their customers. They have repeatedly gone in and above anytime I had a problem with my Lincoln Na More

by TKENNEDY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Dec 09, 2021 -

Klaben Ford Lincoln responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 08, 2021

The customer service was exceptional! Service tech who called me was polite and clear in explanation!! Thank you for keeping my car in great condition. More

by ssteffens
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! We hope to be of service to you again! Take care!

December 08, 2021

Great service from a friendly and professional staff! You make it easy to drive Fords! More

by Patrick.untrauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Dec 10, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

December 07, 2021

It's difficult to get an appointment due to the large volume of service they do, but the service is good once you're there. Tom Alcorn is incredibly knowledgeable and helpful, and he's the reason I retur More

by dbernert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2021

Always an easy and convenient experience when I need service done on my Fusion. I highly recommend Klaben Ford in Kent for all of your vehicle needs! Sales or service! The team there is always available More

by THFC10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Dec 07, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

December 06, 2021

I have gotten my last 2 cars (that I purchased here) serviced at this dealership all the time and have always been very satisfied with work and service. There is never any pressure to get etra work don More

by HELJOHIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

December 05, 2021

Patrick is always extremely helpful and friendly, fantastic service and great work. Came in with a tire pressure sensor issue and it was quickly identified and fixed. More

by Asmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 06, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

December 04, 2021

Fantastic experience at quick lane. Pat and his team were friendly and quick. Would absolutely recommend for any service needs. More

by Ryanjsandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 05, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

December 04, 2021

I trust the tech advisors and technicians who provide trusted advice and service when needed. They have provided reliable service for 2002 truck for almost 20 years. I've been very satisfied with the at More

by RAPIERDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2021 -

Klaben Ford Lincoln responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!

December 03, 2021

I had 4 new tires installed at the quick lane tire center in Kent. Patrick Sandy helped me with my tire purchase, he could not have been more helpful! He took the time to make sure my new tires were made in More

by mmwhitacre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
Dec 05, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Thanks again for the recommendation, and have an amazing day!

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