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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,331 Reviews

5,331 Reviews of Klaben Ford Lincoln - Service Center

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October 07, 2021

Very professional service advisor. No issues, actually Received truck back before it was promised. Thanks Tyler! More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Oct 09, 2021 -

Klaben Ford Lincoln responded

Hi Ray, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Klaben Ford!

October 07, 2021

Very friendly and attentive. Service was spot on. The facility was very clean and the waiting room comfortable More

by giles2527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

October 06, 2021

Job done well. Did what was needed within cost estimate. Showed appreciation for their customer. More

by WLOHAN
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 06, 2021

I am semi disabled and Kim Wolfram always makes my visit as physically easy and comfortable as she can for me. I really appreciate her thoughtfulness. Klaben's service is top notch and provides a clean an More

by SHIAREMPRESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 06, 2021

Thanks to Justin in Service Dept. My check engine light came on this morning and I couldn't get an appt until Wed, 7 days later. Justin said he could run the codes on my car at 1p to see what the problem More

by Sheila
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 08, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 04, 2021

Everything was clean and was in and out in a timely manner. I also had a coupon which helped with the price of oil change More

by CDOLNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

October 04, 2021

Very thorough and welcoming. Clean and neat atmosphere. Service took longer than expected because of extra time checking airbag replacements. But Joe French provided a gasoline gift card for my troubles wh More

by Jtomei1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Oct 05, 2021 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 03, 2021

Easy to make an appointment for service, always friendly and helpful, I've been a customer since the 80's More

by CWILLIAMS819
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Klaben Ford Lincoln responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 02, 2021

Klaben body shop did a fantastic job repairing my car. Steve’s customer service was great very helpful understanding and down to earth. So so pleased with the turn around time and how clean my car was u More

by Foulkes.tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Oct 04, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 01, 2021

I enjoy going to Klaben auto repair. They are always professional and give excellent service. Waiting area is very comfortable and has great snacks. More

by frenchpatricia196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 04, 2021 -

frenchpatricia196 responded

I want to thank Klaben Ford Lincoln auto repair personnel . They are always so friendly, professional, and efficient. They provide a great atmosphere for their customers and the waiting area is comfortable and has great snacks and drinks. Thank you Klaben.

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