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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,342 Reviews

5,342 Reviews of Klaben Ford Lincoln - Service Center

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February 25, 2021

issue was handled and at this time appears to have taken care of the problem. time will tell but so far so good. appreciate how it was handled. More

by spharv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

I noticed a horrible squealing noise in my f250. Talked to Mike Brandvold brought it over night, next morning we started it up and it was bad. Mike got it in found out the the clutch on the fan was broken More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, Tyler Schultz
February 24, 2021

These guys are amazing!!! Not only did they repair my car in 1 day, they also cleaned my car inside and out!! They were also a great help with my claim, I would highly recommend! More

by CARSONKLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
February 23, 2021

Always take good care of me when I’m there. The only down side is it takes 1-1/2 hours to do an oil change. More

by JBINKENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
February 22, 2021

Joe got our 17 Fusion and 18 Edge scheduled for routine service at a time that was convenient for us. He suggested several other services we needed.. The estimated time to do the services was right on. More

by Hhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2021

Nick had a great customer service. He was so nice and was able to help me out. Best experience ever with this company. I would definitely recommend this company! More

by Csese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
February 22, 2021

You did an excellent job on the body work for my car. If, and hopefully never, I will be back for body work to Klaben. More

by wen00711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
February 22, 2021

I purchased a certified Expedition from these guys last year. The vehicle itself has had a few issues but Klaben has been nothing short of amazing in helping to address them. Tyler in service and Matth More

by ford_owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz, Matthew Garred
February 20, 2021

Kim is excellent to work with scheduling, details on the needed work and suggested additional maintenance. She ALWAYS follows up and makes my experience stress free. Awesome Klaben Associate. More

by Searcy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2022 -

Searcy responded

Excellent service and communication! Work is always spot on. Kim does a great job with covering all basis with services needed and completed!

Sep 17, 2022 -

Searcy responded

Another perfect service from Kim Wolfram at Klaben Ford in Kent! Thorough review of services that were done and always keeps me up to date on other services my car might need in the future!

February 19, 2021

Needed some repair and service work on my Jeep. Brandon and the rest of the team at Klaben did an excellent job. Not only found a couple of areas to save me some money, but also picked up and dropped off m More

by Mcbball52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
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