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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,342 Reviews

5,342 Reviews of Klaben Ford Lincoln - Service Center

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February 15, 2021

Very friendly service. Kept me abreast of the status of my vehicle. If needing future service I definitely would recommend and be back for further assistance. More

by Brandiw086
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

February 15, 2021

I highly recommend Klaben’s. Their level of communication and knowledge is top notch. Letting you know what was serviced and what will be need serviced in the near future. More

by mmil03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! If you have any further questions, please give us a call. We're always happy to help! Take are!

February 15, 2021

Klaben isn't perfect, but their concern for the customer is! Kim Wolfram my Service Advisor is always ready to help with any problem I might have. Weather it's regular service or a break down. Sean Bradfo More

by Walt K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Hi, we are glad we could help! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Have a good day!

February 15, 2021

Service was quick and thorough. Everyone was friendly and Tyler is awesome! Provided information on upcoming maintenace they may be needed and also reviewed important information on lease. More

by julie rw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!

February 15, 2021

I called Kim first thing this morning. She got me in today for an oil change and new wiper blades. I’m so glad I didn’t have to go one more day with those wiper blades that didn’t work very good. Thanks More

by JOEHEPLER727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Hello, your comments keep us motivated and working hard for all our guests! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 15, 2021

Great service great staff very friendlyTechs know their Great service great staff very friendly Techs know their jobs Clean welcome area You get service the minute you drive into the service Kane’s More

by LITTLEJOEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Feb 17, 2021 -

Klaben Ford Lincoln responded

Hello, your comments keep us motivated and working hard for all our guests! We look forward to your next visit! Take care!

February 14, 2021

Bought the car at KLABEN. I Always take the car to KLABEN for maintenance. Good work fair price. Nice to get recalls up dated Thank you. More

by Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2021

Brandon was great He kept me updated on every step of what was being done with my car and approximately how long it would take. He took all of my concerns seriously and addressed each one. My car looked More

by Terryostlund
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 17, 2021 -

Klaben Ford Lincoln responded

We appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 14, 2021

I have been purchasing from Klaben for many years and it is because of Kim's outstanding customer service that keeps me coming back over and over. More

by DOUGDONLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 14, 2021

Klaben's is a great all around dealership from sales to service. I recently had my Explorer serviced and they finished sooner than expected and the car was washed for e. Tyler Schultz has always been a t More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Mott, Tyler Schultz
Feb 17, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you have any further questions, please give us a call. We're always happy to help! Take care!

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