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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,394 Reviews

5,394 Reviews of Klaben Ford Lincoln - Service Center

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February 03, 2021

Kim Wolfrom not only schedules me at my convenience but Kim Wolfrom not only schedules me at my convenience but she also makes sure the problem is identified, repaired properly and makes recommendations o More

by Sean Mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave a review for us at Klaben Ford. We're happy we could meet your expectations! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. --Take care!

February 02, 2021

I had a great experience with Steve Workman at Klaben in Kent. He always made sure I knew the plan for my car and would call with updates. He even figured out a way to save me money which I appreciate as I More

by Anna Oleksy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Feb 12, 2021 -

Klaben Ford Lincoln responded

Hi, we're so happy we were able to help you out! --Thank you again for the great review!

February 02, 2021

Brandon from Klaben is awesome! I really appreciate the care he took with my car and his professionalism and kindness through me! Thank you so much for everything! More

by Caseyloupuckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hello, it is great to hear that Brandon was able to go above and beyond your expectations and really help you out! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

February 01, 2021

I’m so happy I found Klaben, and I love working with Tyler. He’s very professional and I feel always steers me in the right direction. The service department always does a great job fixing the problem a More

by bethany p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for your kind review; we are happy to pass along your comments to Tyler and the team here at Klaben Ford!

January 31, 2021

Service was done in a reasonable time and the cost was very low. Everyone that I saw were wearing masks. Mona was very professional and helpful. More

by BMEGYESI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help.

January 30, 2021

My service experience with Tyler and Klaben was a very smooth and professional one. They did some recall work, resolved a check engine light issue, and found a cracked cylinder head which they replaced u More

by Jason Beutel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 11, 2021 -

Klaben Ford Lincoln responded

Jason, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

January 30, 2021

I enjoy the friendly welcome at your service department and I appreciate the time your customer service team takes to do the job right when they perform work on my vehicle. Thank you! More

by Dave80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 29, 2021

Nate is the best salesperson I have ever purchased a car from. He offers the best customer service around. He is always ready to assist in any problem. He even delivers loaner cars when needed. I will re More

by mmaier6989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
Feb 15, 2021 -

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

January 29, 2021

Customer service was excellent! Needed to replace my windshield along with an oil change. Couldn’t say enough about how easy & nice it was to get it all done in one day & all right at Klaben. More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Mario Palomba
Feb 15, 2021 -

Klaben Ford Lincoln responded

Sandy, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you again for choosing Klaben Ford, and we hope to see you again soon!

January 29, 2021

Good, I will not respond to any more lksd n[ fnm,. Good , I will not respond to any more lksd n[ fnm,. okjpwelorf c,nm 'loierwn mn,' mpowerpokln,mpo[iewrm,mnim,nmwermm,npomiwerp,m. kioppo,m.po[i More

by RARMST0217
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Hello, thank you for the high star rating!

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