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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,389 Reviews

5,389 Reviews of Klaben Ford Lincoln - Service Center

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December 21, 2020

Everything seems to be good with the vehicle at this point. Everyone we dealt with at Klaben was very helpful and pleasant. We thank you. More

by chevrier926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman, Nick Johnson
Feb 11, 2021 -

Klaben Ford Lincoln responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 21, 2020

Fantastic person, very informative on exactly was going to happen and when truck would be complete. Truck was washed and ready on time. Thank you More

by Kvanderpoolip@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
Feb 11, 2021 -

Klaben Ford Lincoln responded

We are happy we could make your experience a positive one! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

December 20, 2020

Klaben's service department is second to none because of it's people, both front of, and back of thr house. Thank you Joe for another flawless visit. More

by Darkreyule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Klaben Ford Lincoln responded

We are glad we could help! We hope you continue to choose Klaben Ford for all your vehicle needs! Take care!

December 19, 2020

Found a way to squeeze me in for an oil change without an appointment. this was my first time at Quick Lane and it was a good experience. More

by drewhilyard91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson, Katy Rock
Feb 11, 2021 -

Klaben Ford Lincoln responded

Thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 18, 2020

The service department is staffed with courteous, friendly, responsive and efficient people. The environment is clean and the processes/procedures are well organized . I appreciate that specific ap More

by MHABOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes does a great job as the shuttle service driver.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Klaben Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 17, 2020

There was an issue with my back up camera. When the part didn't fix the problem Mona got a rental for me so I didn't have to wait. They found the issue and sent me on my way. Excellent service. I have had More

by MCKENZIET16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

We are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 17, 2020

Great service. Mike is always helpful, efficient and trustworthy when it comes to making repairs and upgrades on my vehicle. Even though he is juggling lots of other clients, he always makes me feel li More

by m.ballinger
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Please let us know if there is ever anything else we can do for you! Safe travels!

December 17, 2020

Klaben service always does a great job! Kim Wolfram always takes care of my cars and does a first rate job, she handles everything with grace!! More

by LRJFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2020

Brian has been my quicklane service rep for several years now, and he’s always incredibly helpful, understanding and kind. He is never too busy to explain a repair or component if I ever have any questions. More

by QuincyMcD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson, Katy Rock
Feb 11, 2021 -

Klaben Ford Lincoln responded

We're pleased to hear everything was completed to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 16, 2020

Brought car for oil change and some recalls. I requested a rental. Everything went smooth and all work was done and explained to me perfectly. More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Klaben Ford Lincoln responded

Denise, we're pleased to hear everything was completed to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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