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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,375 Reviews

5,375 Reviews of Klaben Ford Lincoln - Service Center

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October 28, 2019

vehicle maintenance Had work preformed thought problem was fixed, looked good but car sitting in my garage and still leaking transmission fluid I will have to return and More

by gedaddy10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Sandy, James Perkins
Nov 02, 2019 -

Klaben Ford Lincoln responded

I am so sorry that you are still seeing a transmission fluid leak. Please let me know when we can get a look at your vehicle and correct the problem. My phone number is (330)593-6800. I'll make sure that we get your vehicle in with no waiting. I appreciate that your time is precious and the last thing you want to do is deal with this again. I will make it as painless as possible. Please make sure you ask for me. Thanks, Pat

October 28, 2019

Van now safe and back on the road Mona and team did a very nice and quick turnaround of a passenger van that had a safety recall. Mona had it ready by the end of the day. More

by tmaren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2019

Always amazing! I have nothing but good things to say about Klaben Ford Service. They are so professional and do a great job of making you comfortable while you wait. More

by michelle_l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2019

Took us in early Came in a day earlier to drop off. Got it repaired and back same day. The customer service lounge is awesome with snacks and beverages. More

by Syd919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
October 25, 2019

Wonderful My family has purchased cars from Klaben for years. I have always been happy and satisfied with the services I've received. I would heartily endor More

by sheila wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2019

Always great service. Joe French has been my service advisor for many years. He always takes very good care of all of my service needs. Everyone is always very nice. More

by GFL-LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2019

Exceptional! Far exceeded all expectations! From the minute I first spoke with Brandon on the phone until I drove my beautifully repaired and cleaned car home I was treated with outstanding serv More

by Happy Owner AndieGirl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
October 24, 2019

repair stuck lifter, and replace noisey sunroof I've had my vehicle here a few times now for a few issues, everyone has been very helpful, listened to details of my trucks symptoms and properly diag More

by cpattie09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
October 24, 2019

Ford truck service Had to have some repairs done on a truck we purchased back in April and Tom was very professional and quick in getting the truck diagnosed and fixed. More

by Unger330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2019

all issues addressed appropriately I am never disappointed when my car needs service at Klaben. This time I was rather disappointed because my appointment took 2 hours longer than I was More

by PMMYSU2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive marks / comments about our service department. I apologize for the inconvenience created by the delay during your recent service visit. Your time is important to us and we failed to deliver on time expectations set by us, no excuses. We share your feedback with our entire team and reflect on positives as well as areas we can improve within departments in both processes and people. You gave us reason to celebrate as well as we reflect on what we can do better for our customers moving forward. Thank you again for your feedback and please feel free to reach out to me if there is anything else I can do. I and the entire Klaben team remain at your service. Sean Bradford sbradford@klaben.com

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