Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

Sort by
October 04, 2019

Service Department Love the service department. Kim is my contact there. She is great. My car came in because the motor had a factory problem. Kim was great on keeping u More

by The Springers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

fix it right the first time We had our 2017 Ford Fusion in several months ago for an electrical problem and battery was replaced and Brandon told us all electrical outlets worked More

by Hhanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
Oct 04, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback to us. We read, reflect, and share your comments with our entire team, using it for counselling, coaching, and celebration opportunities. I apologize for your inconvenience and time spent correcting a concern brought up on a previous visit, no excuses. I appreciate you and your wife taking the time to speak with me on the phone today and the positive comments made about our team members and past experiences. It was a pleasure to meet both of you over the phone and thank you again for providing some more insight into your visit. As mentioned on the phone we appreciate the business, but more importantly the relationships we're able to have with our customers based on confidence and trust. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

October 04, 2019

Repair service Joe did a great job from start to end on my service call. He even went above and beyond helping me with my truck. Good rep More

by MOFFITDG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne smith
October 04, 2019

Wonderful repair and paint job on my 10-year old Merc Sable! Brandon Brinko and Mike Brandvold are my two 'go-to' guys when it comes to servicing my car at Klaben in Kent or having body work done in Kent/Streets More

by Kathy McInnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brinko
October 04, 2019

Have been here before and will come back again. Fast,efficient reliable..Free loaner and free carwash. Safety check while waiting inline. Repair was completed satisfactory and car rides like New. Th More

by knapik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett, Denise Miller
October 04, 2019

Excellent Kim and staff handled all my questions and service was excellent as usual. Mechanics are the best that I have had working on any of my vehicles. More

by Bonnie.downs1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

Service It was excellent service, price. Kim checked out all my stuff on the car. She showed me the depth the tires had in tred The Car was nice and clean whe More

by Badmoonrising44281
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2019

The best !! Klaben takes care of my work van and always does a great job !! I would not go any other place, they go out of there way to make my experience pleasa More

by eddie.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2019

Convenient and easy service! Pickup and delivery of my Lincoln could not be easier. It’s great to be able to arrange maintenance around my work schedule. Thank you to Mike and Chr More

by diana.hausergillespie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 22, 2019

Fast service I had to have a couple things serviced and thought it might take awhile. It didn’t take very long And everyone was very helpful. More

by EJarvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Eckhardt , Brandon Pritchett, Tyler Schultz
...
319
...