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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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September 03, 2019

Great Experience Working with the folks at Klaben is always a pleasure. They provide excellent service for our vehicles. I will continue to bring our Explorer and F-15 More

by thane_wakely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2019

Great Brandon has always provided spectacular customer service! My SUV had a decent amount of hail damage and after it was repaired, it looked like new agai More

by SHELBYKUCINIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
September 03, 2019

Great Service The Klaben Ford Service Department employs friendly, understanding and efficient personnel who work to resolve any issues you might be experiencing i More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2019

oil change and tire rotation treated very well in the service area - Mike Brandvold is very professional and goes out of this way to make you feel important to Klaben More

by DROULE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 02, 2019

Klaben Team was efficient, kind and knowledgeable! Very easy to make an appointment. No unexpected problems. Car wash was great. Service done in a timely manner. Great Team to work with - thanks! More

by GAILRODDYBGAIL
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers, Denise Miller, Tyler Schultz
September 01, 2019

Great service as always Klaben is consistently on their game when it comes to servicing my 2013 Fusion. My only wish is that they offer coupons for oil changes more often as More

by Caddog72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
August 28, 2019

3trips The first trip there I waited an hour and a half and then they told me they didn’t have the part. The second trip they put the part in and I waited a More

by IRISHBEAR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 29, 2019 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback about your recent experience as well as the positive marks left. I enjoyed speaking with you on the phone today and will share all of the positive comments made by you about Mario with him and the team. We do look forward to our customers sharing with us all of the things we are doing well and also areas needing attention or improvement. Your time is important to us and as we discussed, myself, Mario, and the entire Klaben team look forward to seeing you on your next visit and making sure we are able to serve you efficiently. Thank you again for taking the time to both provide feedback and talk with me on the phone. Sean Bradford - sbradford@klaben.com

August 27, 2019

Superior Service I have a 2018 Ford Ecosport which started having shifting issues. I had my vehicle in for repairs most of the time between May and August. The first t More

by Diana Morado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
August 24, 2019

Very professional Everything was explain from the beginning to the end. I would recommend Klaben’s service department to anyone that has a Ford vehicle, and if you nee More

by bpnovember1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2019

BASIC OIL CHANGE AND TIRE ROTATION The service was faster than I had anticipated. Service was done and I was informed on what service had taken place. The best part of my experience More

by perkosrk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot give you the name of the service technician but that can be found on my work order., Brian Thompson
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