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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,371 Reviews

5,371 Reviews of Klaben Ford Lincoln - Service Center

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January 09, 2019

Oil Change & Repairs Once again Kim Wolfram and the mechanics at Klaben Ford Lincoln took great care of me and my 2014 Ford Explorer. I will highly recommend Ford Lincoln More

by gmv426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanics who did the repairs.
January 09, 2019

Great Experience - Very Professional This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcor More

by DISCMANJEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carli Ramage
January 08, 2019

Always great service! I always get great service at Klaben Ford! Mona Crooks always makes maintaining my vehicles convenient and easy. I have been a loyal customer for many More

by klmurphey5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2019

Faulty Blower Mower Although my Fusion is only a year old, the hot air stopped blowing on my way home from work one night. Klaben service got me in within a day, during a More

by KJWOLFE1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carli Ramage
January 02, 2019

New tires As always, Kyle Sott did a great job. I am so sorry he is moving. I was amazed to find that the best price for these tires was at a dealership. More

by Omainmom
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
January 01, 2019

Warranty repair Came in to have the PCM updated because of a sensor variable not within range. They found a bad sensor and replaced it as well. It took a little longe More

by JVERHEYEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
December 30, 2018

required 60k maintenance So far everyone that I have had contact with at Quick Lane was very courteous and helpful. The work done on my vehicle seems to have been done correct More

by MBAUDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Perkins, Brian Thompson
December 28, 2018

Great job in every respect. Would not go elsewhere. All our service questions were attentively listened to, noted, and responded to. Work was performed as promised. Mike did a super job as he always do More

by M & J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Peters who we buy our cars from whenever possible also helped us while we were waiting. 5 Stars , Denise Miller
December 28, 2018

Great service I absolutely love Klaben Ford! The service techs really help you out. The salesmen are also very knowledgeable and helpful. I will not go anywhere els More

by tdavis1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Mott
December 27, 2018

only one thing that kept me from giving perfect score everything was great but when got the car back the drivers seat was not how I left it and was a pain to set it right and was greatly upset that it was More

by bearheart6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Dec 28, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience at our Ford/Lincoln service department. First off, thank your for the positive marks regarding your visit. However, more importantly, I want to apologize for the aggravation of your seat being moved and not returned to its original position. We know better. No excuses. Your comments will be reviewed with those individuals involved as well as the entire team. We ask for feedback through many different mediums and when we receive it, it is our responsibility to use that information to help us get better at what we do, and to remember to always put ourselves in the customer's shoes. I welcome the opportunity to speak with you directly, if you would like to give us further input and details that we can also share with our team members. Again, I thank you for your feedback and apologize for our lack of consideration. As always, we remain at your service. Tom Alcorn, talcorn@klaben.com.

Dec 31, 2018 -

Klaben Ford Lincoln responded

Thank you once again for your feedback and also for taking the time to speak with me on the phone regarding your concern and comments. We always review comments and use them in a productive way that hopefully makes us better. If there is anything that I can do for you, please let me know. Tom Alcorn, talcorn@klaben.com.

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