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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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October 16, 2018

Transmission repairs Called Joe and let him know my car was experiencing some slipping in gears.. brought it in and took a loaner car for the night. Next day Joe had my ca More

by 88MIKALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2018

Great Service I have purchased my last three cars through Klaben Dodge because of Don Jacobs in sales and Joe my service representative for the past seven years. I More

by citadal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
October 15, 2018

Consistently Superior Service We have been going to KLABEN for many years. In fact we would never consider going anywhere else. Sales and service is consistently superb and this v More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Peters
October 15, 2018

Ford F150 Great Service. You souldnt require a 25 word minimum. Makes me want to just not do the survey. Something that you should consider for the futire (2 More

by KEN.BARCLAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
October 15, 2018

Service on my F-150 I have dealt with Klaben for years now as I have leased 3 trucks though them and since the service center is in the same city that I work in, it makes More

by DIVERSCOTTY911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
October 13, 2018

The managers sean and mark are amazing! Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. More

by ash0990.AJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2018

New Brakes Got me in and out in an hour or so. Kept me informed of any issues. Didn't try to upsell me on anything else More

by MWBRICHFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Thompson
October 12, 2018

New car not even paid off yet This is the 2nd time I've had to have car serviced. Nothing I did to it. It is only 2015. I hate FORDS. This is the one they gave me for the 1st new o More

by ALEXANDER0599
Recommend Dealer
No
Employees Worked With
Doug Carter
Oct 26, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your candid feedback. I apologize for the disappointment you’ve experienced recently in your vehicle and understand your frustration with repairs necessary up to this point. Your feedback is reviewed by our entire Management team and details are discussed for reaching a resolve with which our customer is comfortable. I really enjoyed speaking with you and greatly appreciate having the opportunity to regain your confidence and solidify our pledge to stand behind you and your investment. Your peace of mind is extremely important to us, and I look forward to continuing the conversation. Thank you again for your time and your feedback, as they are both truly appreciated. Sean Bradford – Service Manager – sbradford@klaben.com

October 12, 2018

I was in and out fairly quickly. Like I said, I was in and out fairly quickly with my oil change. I was late, but the employees were super nice about it and gave me no less than per More

by watson_2809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2018

Very easy Drove in took my truck in they called the rental service before I got there and I waited 5 minutes to get rental and I was done. More

by charharley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson
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