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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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December 15, 2017

door latch recall dropped our car off at 10:00am and got a loan car. came back around 4pm and picked our car back up. new latches were installed and I also had them do More

by hmelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2017

Battery replacment Sean and Kim explained the problem and gave us a Lincoln loan car. Explained parts would have to be ordered to correct problem. Car expected to be rea More

by DICKHUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2017

Great service! I love going to Klaben for service. The service advisors are friendly and helpful. The waiting room is very nice and makes the wait easy. More

by munsongta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2017

professional and courteous I had the opportunity to meent Steve Workman. He conducted himself in a professional manner and took the time to keep me updated on the progress they More

by tmontoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
December 12, 2017

Don't Understand Two hour oil change with having made an appointment? I could have requested someone pick up the car and then returned it. I chose to take the car in More

by Zrybicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know.
Dec 15, 2017 -

Klaben Ford Lincoln responded

Hello and thank you for taking the time to provide us with your feed back regarding your recent visit to our service department. I also want to apologize for the hassle it wound up being for you and for not meeting your time expectations. We try hard to deliver the type of service experience and to work with a sense of urgency that our customers expect and deserve. We failed to deliver on those expectations, no excuses. Your feed back has been shared with our team members as we look at where our processes broke down and try to determine how to prevent the same occurrence in the future. Myself, as well as our management team welcomes the opportunity to speak with you and to see if there is anything we can try and do for you at this point. Again, thank you for your feed back and I apologize for your experience. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789 Tom Alcorn, talcorn@klaben.com, 330-593-6720 Sean Bradford, sbradford@klaben.com, 330-593-6761

December 11, 2017

Dead Battery Great response to my dead battery issue! Discovered an issue within the electric module system that needed updating . Not happy it happened but gratef More

by jeanfarinacci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loretta
December 11, 2017

Warranty Repair Selecting an appointment time on line was simple and easy. Multiple time slots available. Service advisor was quick in arranging a loaner for the da More

by bob.tedquist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
December 10, 2017

Klaben Service Experience Mike Brandvold is my advisor, Mike always takes great care me and my MKX. Radio issues plagued my Lincoln. Mike put me in a MKZ loaner (very impres More

by HOTROCK100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician F81
December 10, 2017

Another successful visit! From the moment I drove into the Klaben Service Center until I left, I could not have asked for better care for my car! They always take care of prob More

by Karen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2017

Great Dealership!! We have bought two cars from Klaben both great experiences! Doug Carter was our salesman and he is awesome!! Always bring the vehicles back for servic More

by Sherri S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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