Klaben Ford Lincoln - Service Center

Unbelievable experience Needed one of our Company vehicles serviced ASAP. Call and discussed situation with Mona Crooks. She handled EVERYTHING! Vehicle was serviced and back Needed one of our Company vehicles serviced ASAP. Call and discussed situation with Mona Crooks. She handled EVERYTHING! Vehicle was serviced and back on the road in no time. Wow, what great service... More

Always excellent service Always great service at both the service center with Mike and the new car area with Terry Baughman and the staff! Four more words please Always great service at both the service center with Mike and the new car area with Terry Baughman and the staff! Four more words please More

10K Lincoln Service Mona handled my vehicle check-in for the 10K service and an owner notification as Mike my usual advisor was busy with another customer and he wanted t Mona handled my vehicle check-in for the 10K service and an owner notification as Mike my usual advisor was busy with another customer and he wanted to make sure I was handled quickly. Mona did a terrific job with the vehicle walk around and systems check. Everything was a go, all systems checked out and Mona soon had me checked in and turned over to the vehicle rental department. This was my first time using a loaner vehicle under the Lincoln service program. My loaner car, an MKZ was ready for me and Chris handle the paperwork quickly and before long I was down the road. A few hours later I received a phone call from Mike saying my Lincoln was ready. My vehicle pick-up and loaner turn in was equally as efficient as the write-up. Flawless!!!!! Klaben FL, what a great place to do business!!!!! More

Friendly, prompt and pleasant More than a year ago, my car was repaired. The repair was less than satisfactory. I spoke with Mr Klaben, by phone and he agreed to help me with a ti More than a year ago, my car was repaired. The repair was less than satisfactory. I spoke with Mr Klaben, by phone and he agreed to help me with a tire purchase in order to make a bad situation better. I had nothing in writing. I returned to the service dept. to purchase the tires fully expecting to pay for my tires. Talking with Mike Brandvold, I mention my conversation with Mr. Klaben, never dreaming he would remember we had talked. I found him to be a man of his word with a great memory. I am a very satisfied customer and will continue to have my car serviced there and when I am ready, buy a new Exployer from your dealership. Thank You So Much, Mary Lou S. More

Recently had my 2016 Escape scheduled service. The rating was based on the recent events received during by visiting the dealership to have my car serviced. I will gladly refer the dealership to m The rating was based on the recent events received during by visiting the dealership to have my car serviced. I will gladly refer the dealership to my friends. More

30000 mile service great job as usual I made appointment on line and dropped off. All work was done to my satisfaction. I get this every time and am always well pleased. I made appointment on line and dropped off. All work was done to my satisfaction. I get this every time and am always well pleased. More

Great Service I'm always grated with a smile and given some of the best customer service. I never mind being there for any amount of time. Fair prices and great ser I'm always grated with a smile and given some of the best customer service. I never mind being there for any amount of time. Fair prices and great service that covers all my needs More

Smooth sailing! Steve took care of me from the time I stepped in the door and periodic check ins while my car was getting worked on from being rear ended. I had an ab Steve took care of me from the time I stepped in the door and periodic check ins while my car was getting worked on from being rear ended. I had an absolute fantastic experience getting a rental car with ease And with the work that was done to my car. Great customer service, great body work, and I highly recommend! More

Nice work !! In a world where time is your most important commodity. Kim and the Klaben team understands and delivers every time over and over year after year. M In a world where time is your most important commodity. Kim and the Klaben team understands and delivers every time over and over year after year. My schedule does not allow me to have much free time . especially for basic maintenance on my vehicle although I know it's important I simply can't fit it into my day. Kim finds a way to make that happen every time and I leave there with a smile and weight off my shoulders !! Thank you ! More