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5,370 Reviews of Klaben Ford Lincoln - Service Center
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October 05, 2017
excellent Cust svc was excellent. Mona very helpful and professional. Work was completed promptly and correctly. Was able to get my vehicle in and out promptly. Cust svc was excellent. Mona very helpful and professional. Work was completed promptly and correctly. Was able to get my vehicle in and out promptly. More
by LLINGER
Verified CustomerEmployees Worked With
October 04, 2017
Efficient and Hassle Free I love my service rep Mona, She's always been personable, helpful and efficient. Also was very impressed with individual who helped me sign out. U I love my service rep Mona, She's always been personable, helpful and efficient. Also was very impressed with individual who helped me sign out. Unfortunately I didn't catch his name. More
by rumply
Employees Worked With
October 04, 2017
Satisfied first time customer I had to take my car in for recalled work. Kim was the service representative and she was very helpful, knowledgeable and professional. Work was done I had to take my car in for recalled work. Kim was the service representative and she was very helpful, knowledgeable and professional. Work was done as promised. More
by REXROBERTS55
Employees Worked With
October 04, 2017
Excellent service . Keeping me updated the whole time that my car was in the shop. I can't express it enough excellent service and I would purchase another car from the . Keeping me updated the whole time that my car was in the shop. I can't express it enough excellent service and I would purchase another car from there More
by Mlitsinger99
Employees Worked With
October 04, 2017
Repair of door locks The car was in again to repair a problem caused by one of your mechanics dealing with the Ford safety recall.. The auto door lock did not work after The car was in again to repair a problem caused by one of your mechanics dealing with the Ford safety recall.. The auto door lock did not work after the safety recall so I took it back a few days later. After checking, they found a "bent pin.." The part needed to be ordered so I will once again have to drive to Klaben. There is a handicap tag hanging in my car, yet I had to walk a long way with my cane to pick it up. It was parked too far away. So, then I get in the car AFTER I removed the plastic seat wrap and the floor papers left in it! A fruitless trip wouldn't you say. All this because one of your mechanics did not do his job right. By the way, the car was there for 7 hours the first time for this recall. More
by Tommy's mom
Employees Worked With
October 03, 2017
Experience was great. The service team at Klaben is always helpful and courteous. They do great work. I have been taking my Lincoln MKS to them for over 7 years now. The service team at Klaben is always helpful and courteous. They do great work. I have been taking my Lincoln MKS to them for over 7 years now. More
by RMAINS
Employees Worked With
October 03, 2017
Issue not resolved. After the 5th request, I have decided to write a review. My MKZ was in the service center for an oil change, tire rotation and to fix a 911 message t After the 5th request, I have decided to write a review. My MKZ was in the service center for an oil change, tire rotation and to fix a 911 message that appears upon startup. When my car was returned, I noticed large clumps of grease on the drivers' side door, center consul and radio. The next day, I was unable to start or jump my 1 year old car due to a dead battery. This was replaced after a visit from AAA. The 911 message could not be fixed at that time. I was told the part was available 9/18. It is 10/2 and I am still waiting for a call to resolve the issue. I have had good experiences with this service team in the past, and expect to have them in the future. More
by RR
Employees Worked With
Multiple employees
October 02, 2017
service abd maintenance Very pleased with how myself and my vehicle are treated when I take my vehicle in for service. I like the facilties, individuals are professional (Fl Very pleased with how myself and my vehicle are treated when I take my vehicle in for service. I like the facilties, individuals are professional (Floyd) Car gets inspected for potential issues now and future. Allows you to get things repaired right away or schedule at your convience. More
by gedaddy10
Employees Worked With
Floyd Bowen
October 02, 2017
Always a wonderful experience I recently worked with Joe. He was great to work with - very thorough and kind. He definitely made the experience a good one. Then there's Loretta. I recently worked with Joe. He was great to work with - very thorough and kind. He definitely made the experience a good one. Then there's Loretta.... I absolutely LOVE her!! She is ALWAYS one step ahead and is so prepared. She makes me feel so important whenever I go into the dealership. What a gem she is!!! More
by michelle_l
October 02, 2017
Rating We have been very satisfied with getting an appointment when needed and good service. Workers get job done in a timely manner. Thanks again . Mar We have been very satisfied with getting an appointment when needed and good service. Workers get job done in a timely manner. Thanks again . Marvin Cline More
by ECLINE6609
