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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,334 Reviews

5,334 Reviews of Klaben Ford Lincoln - Service Center

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June 12, 2017

Great experience I was greeted as I entered and I was taken care of immediately. The service staff was friendly and prompt. Very good experience will use again. More

by LPHOFF23
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin
June 11, 2017

Oil change The service center was nice. All the people i dealt with were friendly and helpful.The waiting area was welcoming.and who doesnt like free donuts and More

by dwhite.5393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott
June 11, 2017

great customer service. I was very impressed with the explanation of the service and how they provided me with a written report of service issues that may need addressed in t More

by kyhy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
June 09, 2017

Efficient, experienced, accomodating and very friendly. As above- Artie was very friendly, accommodating, experienced and had a can do attitude. The car was ready before the stated date. Made calls to the More

by lisanne85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2017

recall repair for Ford Escape It was easy to schedule and drop off my vehicle for repair. I was notified when it was done and it was quick to pick up. Car even received complementa More

by LSMITH7575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2017

Awesome Joe French has been my service rep for a long time. He is courteous and always able to answer all of my questions. I've always gone to Klaben for all More

by MOON9777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2017

Fabulous service! This was my first "repair" service needed on my car. Lincoln Roadside Assistance was prompt and courteous. Klaben's service rep Mike B took care of me More

by Jean Seay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2017

Knowledgeable and extremely friendly customer service! From phone call to drop off to pick up, the customer service was fast, friendly, and knowledgeable! I was able to get a ride to work and my repairs we More

by APREKLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Wilson
June 08, 2017

Outstanding in every way! My purchase and service experiences at Klaben Ford have been exceptional during my 5 years dealing with them. Salesman Doug Carter, manager Terry Col More

by charlesmjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter, Terry Colbert
June 07, 2017

Top notch service!! The service team at Klaben is stellar. Even though we live 40 miles away, I will choose their service!! We will continue to recommend them to anyone l More

by Ally buss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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