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5,391 Reviews of Klaben Ford Lincoln - Service Center
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June 30, 2017
Another smooth service appointment My wife and I have been dealing with Klaben Ford since 1988. We have always had great experiences with the sales department, collision center and the My wife and I have been dealing with Klaben Ford since 1988. We have always had great experiences with the sales department, collision center and the service department. If we were not getting the best service and treatment we would have gone to another dealership because there are plenty of them out there. We are loyal customers because we feel that Klaben Ford has been loyal to us for all of these years. Steve and Sandy Simon - Akron, Ohio More
by Kylee104
Verified CustomerEmployees Worked With
Service manager who test drove my car with me, Don Xu
June 29, 2017
They did not fix or replace my back up camera that dropped The camera was fine when I bought vehicle and dropped after two months. Now you see the license plate. I have many friends that have escapes and thei The camera was fine when I bought vehicle and dropped after two months. Now you see the license plate. I have many friends that have escapes and their cameras are fine. I buy a 2017 titanium Ford escape. And pay cash and then get told that they can't do nothing for me. xxxxxxxx. I will never say a good thing or recommend Klaben to anyone. More
by goldenretrievergal
Employees Worked With
Bob Paytas, Kyle Sott
June 29, 2017
Klaben Service Cares, Review Rewrite. Having had a not so great first visit, Carl from Klaben service reached out to me in writing and with a personal phone call and worked very hard to me Having had a not so great first visit, Carl from Klaben service reached out to me in writing and with a personal phone call and worked very hard to meet my expectations in every way. He came up with a plan for me to return my car for the service it needed and Kyle kept me in formed every step of the way. They went above and beyond to make my frown turn upside down. This experience has shown me the Klaben family of employees care about every customer and have made me rethink coming to Kent for my next car purchase. Thank you, thank you, thank you! More
by johnzimm
June 29, 2017
Artie Gissinger immediately confirmed the problem. Artie immediately focused on the solution, and clearly explained it. Thank you to Artie and the Klaben staff!! He was very empathetic to our stre Artie immediately focused on the solution, and clearly explained it. Thank you to Artie and the Klaben staff!! He was very empathetic to our stressful situation! More
by cepascu1
Employees Worked With
June 29, 2017
gracious employees and owner Mona was helpful in getting issue with car resolved efficiently. Richard is always on top of everything dealing with customers. Thanks to everyone tha Mona was helpful in getting issue with car resolved efficiently. Richard is always on top of everything dealing with customers. Thanks to everyone that helped us out. More
by Tim Batchik
June 28, 2017
Klaben Ford service dept is #1 I took my 2016 f150 in for door lock issues. Mona Crooks is an excellent Service Advisor. Thanks to her and the tech/techs that worked and took great I took my 2016 f150 in for door lock issues. Mona Crooks is an excellent Service Advisor. Thanks to her and the tech/techs that worked and took great care of my truck. More
by ShawnC
June 27, 2017
painless i walked up tell them who I was and when my appoint was.. and after a few mins and some paperwork I was in my free rental and driving home.... i walked up tell them who I was and when my appoint was.. and after a few mins and some paperwork I was in my free rental and driving home.... More
by jmitchell1800
Employees Worked With
Anthony Wilson, Don Xu
June 27, 2017
Lincoln Way app I am having a problem with the Lincoln Way app working properly. Jeff did research to find the problem, which will be corrected on June 28 with the se I am having a problem with the Lincoln Way app working properly. Jeff did research to find the problem, which will be corrected on June 28 with the service department. The operating system needs to be updated. More
by Linda
Employees Worked With
Jeff Tetreault
June 27, 2017
Collision repairs This was my first experience with Klaban Ford Lincoln. They did an expert repair which was done timely and they completely cleaned the inside and out This was my first experience with Klaban Ford Lincoln. They did an expert repair which was done timely and they completely cleaned the inside and outside of the car when they finished the repairs. More
by jihadley1
Employees Worked With
June 27, 2017
They fixed my 20 year old Mustang Cobra! Klaben service found an OEM replacement part and repaired my 20 year old Mustang Cobra. Klaben does service what they sell, even 20 years after the s Klaben service found an OEM replacement part and repaired my 20 year old Mustang Cobra. Klaben does service what they sell, even 20 years after the sale. A great place to do business! More
by HOTROCK100
Employees Worked With
