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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,334 Reviews

5,334 Reviews of Klaben Ford Lincoln - Service Center

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May 30, 2017

Excellent service Service was beyond any expectation I ever had. I dropped my car off and had a loaner within 10 minutes and when I picked my car up I was out of there More

by bfowler3930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
May 30, 2017

Great team at QuickLane! James was very helpful on the phone and the whole team was great. Dave and the service tech were thorough with explanations and quick as well! More

by GEMINIWWW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, James Perkins
May 30, 2017

Oil Change. Klaben is the only dealer that we have gone to in many years as they are prompt, friendly and Richard Klaben always makes his customers satisfied. Kim More

by LOWELLPEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oil change person.
May 30, 2017

6 month checkover on leased car It was extremely busy when I was in, everyone was polite, efficient, patient, I did not wait more than 45 minutes which I thought was appropriate for More

by bel9mont
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2017

Great and convienient service. Great service and Klaben found and fixed the problem quickly. The picked up my vehicle and left me a loaner so I could go about my usual schedule. More

by rocklyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2017

Great service I have purchased my last five cars from Klaben Ford, and I have always been satisfied with the service I received. I moved out of town a couple years More

by JEANNIEVIDONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Sawyer, Don Xu
May 28, 2017

2 hour oil change Looks like they forgot about me. 2 hours for an oil change...had to reschedule meeting. I had to ask before they realized the mistake. More

by info42
Recommend Dealer
No
Employees Worked With
Kyle Sott
May 31, 2017 -

Klaben Ford Lincoln responded

Hello and thank you for providing your valuable feed back and review of your recent service visit. The level of service you received is unacceptable, not only to you, but to our entire team as well. I also consider it embarrassing for our organization as we coach and train regularly, as we will do using your comments, to try and achieve a level of service that we want our customers to expect and that they deserve. I invite you to contact me if you wish, to see if there is something that I can do for you at this point. Again, I thank you for your feed back, apologize for us not respecting your time, and I truly value your business. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789.

May 28, 2017

" Great people with excellent service " Always looking forward to take my car for service at Klaben Ford Lincoln in Kent. Kim Wolfram is awesome, terrific and very knowledgeable woman. She t More

by FKYRIAKEDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2017

FRIENDLY AND CONCERNED PEOPLE ARE EXTREMELY EAGER TO SOLVE YOUR PROBLEM, VERY FRIENDLY, VERY NICE FACILITY.. WHEN YOU ARE THERE YOU FEEL CATERED TO. LIKE THE DOUGHNUTS More

by JPARKS005
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2017

Quick service that had me on my way before I expected! Thought I'd be sitting in customers' lounge for a few hours, but an hour later my car was ready to go. Service dept. even had it washed! More

by andersonl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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